Indianapolis Indiana University-Purdue University Indianapolis Hotels

"The only thing bad was the elevators were kinda scary lol lots of popping and slowly opening doors felt like we were stuck in one "

"The nicest, most upscale hotel in the Midwest. "

"I had a frustrating experience with this hotel that I think others should be aware of. I accidentally made a booking and immediately tried to resolve it, but ran into a back-and-forth between the hotel and Hotels.com, with each giving conflicting information about whether a refund was possible. Neither side took clear ownership, and I was ultimately left without a favorable resolution despite assurances from the management that this was possible. The lack of coordination and accountability between the hotel and the booking platform was extremely disappointing. When we did arrive at the property, the situation did not improve. The front desk was unattended at check-in, which created confusion and delays. Even more concerning, there was no hot water during our stay, which is a basic expectation for any hotel. Overall, the combination of poor customer service, inconsistent communication, and inadequate on-site conditions made this a negative experience. I would recommend that future guests proceed with caution, especially when booking through third-party platforms. I have spent thousands of dollars on bookings with Hotels.com, but no more."

"Excellent location for convention goers or just someone that wants to see downtown. Staff is very helpful, knowledgeable, and friendly. Rooms are well equipped and laid out in a way that makes sense and accommodates all the needs of the traveling business person."

"The property was beautiful and clean. Staff was friendly and helpful. We had access to the executive room, which was amazing! Our view of the city was perfect. The only thing to complain about is the pillows. You may want to bring your own. They were slightly uncomfortable."

"Clean hotel. Always Enjoy staying here."

"It was wonderful "

"Best staff! They went above and beyond to make sure I was taken care of! "

"It’s kind of outdated but still nice. Rooms could use a makeover. Still a really nice hotel."