2/10 糟糕
Niloofar
2019 年 3 月 31 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
An expensive nightmare
It was horrible! Half of the light fixtures did not have functional bulbs. When we asked the manger about it, he said he cannot provide them because the electricity usage would go up. So we spent our vacation in a very poorly lit place. There was a TV and a CD player but they were not hooked up and not functional. Our information said that we would have a local cell phone for our local calls but there was none. When we asked the manager, he said he will look into it and we never heard about it again. The shower cap was so corroded and bad that we could not get a decent shower (I have pictures). There were no exterior lights and one night my husband hit his leg so bad that it created a bad open cut. There was only AC in the bedroom. So when we were in the kitchen or in the living room we had to leave the outside doors open, which meant letting the mosquitoes in as there were no screens for the doors. The worst aspect was the infestation. The Villa was infested with bugs, roaches, and lots of small and big ants (in addition to the sand flies). My whole body was red, swollen, and itchy the whole time. We tried to find another place but there was nothing available. We met some Canadian tourist who stayed at Slumberland two years ago and they said they would never stay there again. I am shocked and disappointed that Hotel.com has this place listed. This was a very expensive nightmare.
Niloofar
2019 年 3 月入住 7 晚