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“Staff was rude and did not feel like a welcoming environment”

“The Grand Roatan defintely had the feel of a 5-star resort, but what impressed me the most was the staff. The front desk reached out multiple times throughout my stay to see that my needs were met, and everyone I met remembered my name after our first encounter which was impressive. Marine life is abundant as soon as you walk into the ocean. We paid for a night snorkel on the other side of the island, but honestly, everything you'd want to see is right in front of the property. Very impressive……

“Nice Beach and views”

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“Diving and staff”

“The hoyel is amazing! Manager Vanesa and her staff was very polite and attentive. Really enjoy their food and amenities. I recommend this hotel 100 present. Will come back”

“2nd time staying here and it was excellent both times. We will stay here again”

“I really wanted to love this property because the location is beautiful, but unfortunately our experience was disappointing. We stayed here from June 16–23 with a group of seven. During our stay, our section of the property experienced repeated power outages while other areas of the hotel still had electricity. We also went two nights without hot water. We found insects in our room during our stay. I understand that this is a tropical destination and seeing an occasional bug is expected, but……

“We stayed on a beachfront room, but unfortunately, it was situated right in front of the bar. So early in the morning, you could hear the staff talking loudly and laughing. I think that in this type of properties, the staff should more quiet, and let the guests have a more quiet vacation. The same happened while having breakfast, the staff communicates with each other by talking loud at a distance, which should not be the case. Otherwise, the hotel was very nice, very clean, very well……

“If you’re looking for a tranquil and relaxing experience, away from tourists attractions, Las Verandas is the place. The grounds are well kept and the ocean views are spectacular. The restaurant on site and the poolside bar were amazing. Waitstaff very pleasant and attentive. The beach was very rocky therefore not conducive to swimming but the 2 infinity pools made up for that. We will definitely be returning for another week’s stay.”

“The hotel was so cute and clean and right across from half moon bay. Restaurants, bars, shops and water taxi within walking distance. The staff was amazing and so nice. It also has the most beautiful sunsets. We will definitely be back to Roatan and stay at Mr. Tucan!”

“There is no walking access to the beach or coast. This is not mentioned on Expedia the hotel website or anywhere. Only via bus then boat during specific scheduled times. The jacuzzis advertised are not accessible without additional purchase or payment at the spa. Again this was not visible on any part of the reservation. There is no walking access to any restaurant options off property, this should be noted for travelers who did not opt for a rental car like us. Our food options were limited to……

“The property was an idyllic spot and an excellent place to get away from it all. The staff was exceptional and I would highly recommend Puerta Azul!”

“This place is a small quaint boutique hotel & just the best location & staff. Definitely on my list to return. Strongly recommend. Get ready to be happy everyday”

“The morning breakfast was delicious. A good variety and it changed a little each day. It was a short walk to the gorgeous beachfront. Lots of restaurants and the most beautiful sunset ever.”

“Great place to stay. Would definitely go again. What lacked for amenities, the wonderful staff made up for. Except the waitstaff and bartenders…they were definitely on island time.”

“Excellent!”

“Awesome staff, property, location, and amenities. First time staying at this location and wont be my last. Thr staff was super nice, helpful, and professional. The property was BEAUTIFUL right on the beach. I cant think if anything negative. Highly recommend this resort!”

“Great location and style. Comfortable and Romantic. All staff are nice and helpful.”