A Total Scam – Stay Away! Total Disappointment – Misleading and Overpriced
This hotel was a complete disappointment and a huge scam. The online photos and descriptions have nothing to do with reality. The property is poorly maintained, with peeling walls, broken showers, and leaking air conditioners. One of our rooms had water from the shower flooding into the bedroom, and although someone came to “fix” it, the shower remained unusable. No room change was offered.
In another room, the AC dripped onto our suitcase, soaking it completely. The mattress in the main room was extremely hard and uncomfortable. The second room had slightly better beds, but still far below expectations for a hotel charging over $500 per night.
The all-inclusive food was terrible — we ate at the hotel once, then chose to dine elsewhere for the rest of our 3-night stay. The beach was dirty, full of seaweed with a terrible smell that made it unusable. We had to go to public beaches every day instead.
To make things worse, the staff spent most of their time trying to sell us tours. Once we declined, they became cold and unhelpful. When we checked out, no one even helped with our luggage.
We are a family of five and had planned this vacation for months. It turned out to be a major disappointment. This hotel is rundown, misleading, and does not deserve your money. Avoid it at all costs.
