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"Great for families looking for some traditional serenity. Tucked away with ability to book private onsen. Yes as a base when exploring Hakone, but get ready to walk."

"Loved the private hot tub in the room. Hated that they didn't have room service or vending machines after the restaurant closed. We couldn't even get Uber Eats delivered; not much was open around the hotel."

"Recommended! It is a relaxing and peaceful place to stay. We upgraded our room and definitely worthy because we enjoyed our private onsen with beautiful scenery. The onsen is the best we ever had in Japan. "

"Brilliant stay. The staff, Raven in particular went out of her way to make our stay delightful "

"Beautiful property. Hot springs were very nice and meals were out of this world. "

"Absolutely gorgeous hotel. The rooms were spacious and well thought out. We stayed just one night but could easily have spent more time at the hotel and exploring the area."

"Really large rooms and beautiful view of the lake. One of my favorite hotels. The free shuttle bus from the train station helps a lot."

"This hotel was amazing. From the moment we walked on the premises we were greeted by friendly staff who helped us with our luggage and made our check-in very easy. The lobby is nice but the view of lake Ashi was breathtaking. The onsen was something special. It has multiple baths and an open air setting that will be hard to top. The dinner and breakfast buffet meals were amazing and dinner included Japanese whiskey. If you’re looking for something to balance out the crowded busy city life of Japan, this hotel will give you a retreat you’ll never forget."

"A good place to stay and relax. Only down side is that there are some communication barriers since I don't speak Japanese and the staff doesn't really speak English, but they did try their best to communicate with you, things like prepared cards and using translation app on their cell phone."