I have stayed here many times, its always clean . This last time i stayed i reservedtwo nights, the bed was horrible on our first night( room 122 ) and hurt our backs. I tried to speak with someone both on expedia and at the hotel directly, but they gave us the run around and were unwilling to do anything. Neither a refund for the 2nd night that we were going to not stay, nor a different room . Its convenient if your staying in florence, but for the price it doesnt make sense to stay here. Breakfast is minimal, there is no pool, the staff are rude indians and cannot speak english or have a conversation. F this hotel, ill just stay in richland for the same price and have a swimming pool . I stay here at least 2 nights every few months when i come from coast to visit family. From here on out, ill just tske my business to someone else