Thank you for your review, Lesli. The staff at the Red Roof Inn Jackson Downtown - Fairgrounds and I were upset we let you down and disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management

Hello Ashton, Thank you for taking a moment to complete our survey at the Red Roof Inn Jackson Downtown - Fairgrounds. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Nicole,Thank you for taking the time to tell us about your experience at the ED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insufficient property/room maintenance. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Latrice,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Jackson Downtown - Fairgrounds. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Khamill,Your review of the Red Roof Inn Jackson Downtown - Fairgrounds was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Hello Marquel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Rodney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hi Jasmine, Thank you for sharing your comments with us. I am happy that we earned your 3/5 rating; however, I see your concern regarding the doors and walls which you indicated needs fixing and repairs also the what appeared to be stains on the bed sheets, covers, and towels. Let me humbly apologize for the inconvenience this may have caused on your experience at our Red Roof Inn Jackson Downtown - Fairgrounds. Please know that Red Roof values your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. It is Red Roof's hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Rodney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hi Hisham,Thank you for telling us about your recent visit at the Red Roof Inn Jackson Downtown - Fairgrounds. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.Your suggestions will be taken into consideration as it will help us enhance our guests' experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,LintonRediresponse Specialist

Hello Andrew, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jackson Downtown - Fairgrounds. We sincerely appreciate your 4/5 rating and are happy to hear your stay with us was okay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Freddy, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 3/5 score. The issues you brought to our attention regarding insects are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I will relay your concerns to management in an effort to have them addressed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you have a good day. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

Dear Amos, I appreciate you sharing your feedback following your stay at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the lack of cleanliness of the property, the ashes you found under the sheets and all the other listed hindrances which is truly regrettable. We are very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRediResponse Specialist

Hello Jessi Ann,I am deeply disheartened to see your 1/5 score of our property. Please consider adding comments to your survey in the future, so that we can know what caused your stay to be less than satisfactory and take steps to rectify them. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

Thank you for sharing your 2/10 score following your stay at the Red Roof Inn Jackson Downtown - Fairgrounds, Hazel. The team was saddened to see that your stay was not ideal. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely, Xao RediResponse Specialist

I appreciate your feedback on the Red Roof Inn Jackson Downtown - Fairgrounds, Cathy. The team was pleased to know that your stay ended with an 8/10 score. In regards to the faulty phone and basic housekeeping, I have shared these comments with the property. As it relates to the coffee pot, this is not an offered amenity for that room type. Please feel free to book a Superior King room or to take advantage of the complimentary coffeehouse-style coffee in the lobby.Thanks again for sharing with us. It would be our pleasure to host you in the future again.Best regards,XaoRediResponse Specialist

Hello Hayaf, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RecordoRed Roof Management Rediresponse Specialist