「Outstanding Service – Truly Above the Rest!
The customer service at this hotel is exceptional—every staff member was warm, attentive, and incredibly accommodating. It’s clear they take pride in making every guest feel welcome and cared for. This hotel cannot be compared to large chain hotels; it’s in a league of its own. Out of all the places we've stayed in Jamaica, this one stands far above the rest. We can’t wait to return!」
「Sure! Here's a polished review you can use for a resort with excellent service:
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I recently stayed at this resort and was truly impressed by the exceptional service. From the moment I arrived, the staff went above and beyond to ensure every part of my stay was comfortable and enjoyable. Everyone was friendly, professional, and always willing to help with a smile.
The attention to detail was outstanding — from the well-maintained grounds to the personalized touches in the room....
「My trip was very nice. The staff was great. Very clean. Felt safe. Food was good. Id definitely go back. Easy to get transportation. Hotel will assist.」
「Im so happy to have found this beautiful property. Staff from the gate to the front desk, the restaurant and the amazing staff.
Please know that this was a blessing for me and my husband. It was a peace of mind and we are forever grateful. Massage was awesome Janell thank you. Alison her spirit was uplifting and Vanessa has a beautiful smile. Keep Mr Veron a very humble man. Ricky and the other fornt deak young lady took care of our needs. Also Thank you Dennis our taxi from Java tours he was...
「Peaceful and has 4 beautiful well kept pools. The grounds are also kept up. The staff went above and beyond to accommodate us daily. It’s like a home away from home. We will be returning on the next trip」
「The establishments are absolutely exquisite. You wake up to wild roosters cookooing nearby, beautiful landscape, close to the main strip for taxi services, groceries, general store and pharmacy. Quick stroll through beautifully catered gardens to the MAGNIFICENT 7 mile Negril beach. I stayed in two buildings here at Firefly, 2 days in the Apartment suite which was very clean, beautiful and open to the elements, and another 5 days in the Single Cottage. The cottage was absolutely breathtaking and...
「I’ll definitely be back! My kids and I loved the easy access to the beach, the daily room cleaning, the restaurant and everything about this place. We had a wonderful trip. Thank you to all the staff! 」
「We had an amazing time with our family there. When we had any small issues, mr. Brown was very helpful and quick to react! Highly recommended host. The palapa and the ocean view were top notch! The walk to the private beach is short and no bother at all. 」
「It was amazing , felt like everyone was my family I can't wait to return. My sister was so happy everyone watched her and loved on us . Drifters will always be my go to. The owners the staff is my family now.」
「Staff excellent. All inclusive features excellent. Pools clean. Beach pristine. Weed tourists won't be disappointed. Buildings are tired and due for a facelift. 」
