We arrive at night. While we open the door, we see at least 5-6 cockroach in the kitchen in the room. The whole night we afraid step near the kitchen area. And we can only report to the staff next day because we arriving late. I think the holiday park should do some pest control.
Prior to checking in I called to advise that we may be checking in a bit later in the day so I can confirm what their procedure was. During the conversation I was asked who is staying there and I replied two adults and 2 children. I was told each child would be an extra $15 a night which I disputed as there was a queen sized bed and 4 bunk beds in the 2 bedroom unit and Expedia does not advise of this charge and we are not over the maximum amount of guests. After a formal complaint with them they dropped the fee. To add a further sour taste in our mouth there was signage in the unit and also messages sent they we were expected to strip all the bedding and towels and ensure all washing up is done, take all our rubbish out to the front of the complex or we would be charged a $100 cleaning fee. Whilst I'm okay with washing up a few plates etc. I believe it's completely unreasonable to expect guests when they are on holidays to strip all their own bedding etc. and its either lasiness or cost cutting in my opinion by the holiday park to expect the guests to do this. Further the hot water was patchy where is would be extremely hot to nearly burn or too cold and not constant. The unit was also average in cleanliness and the window tracks not clean, curtains stained and lounges average. I find their pricing very expensive if you basically have to do some of their cleaning for them and unless the staff attitude changes with their unreasonable demands we won't be staying their again.
Amanda
於 2023 年 11 月住了 4 晚
10/10 優異
Rebecca
多人同遊
2023年10月29日
讚好:整潔度、職員與服務和住宿狀況
Everybody was so friendly
Rebecca
於 2023 年 10 月住了 3 晚
10/10 優異
Richard
伴侶同遊
2023年10月22日
The caravan park was one of the nicest parks I’ve stayed at. It has Astro turf on most of the caravan/tent sites with some sites having mesh tarps. Shower/toilet blocks were clean and modern. Laundry blocks and kitchen were clean and had plenty of washing machines. Lots of undercover BBQs, heated pool and kids play area. Close to shopping areas and eateries. Lots of cabins and permanent tent accommodation. I recommend this park and will return.
Richard
於 2023 年 10 月住了 2 晚
10/10 優異
Margaret
2023年10月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely clean caravan park near Huskisson
Margaret
於 2023 年 10 月住了 3 晚
4/10 欠佳
Nigel
家人同遊
2023年9月22日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I've been on holiday's for over a week this was the most expensive and the worst we stayed in
Toilet didn't flush properly water on bathroom floor maybe a leak
lights didn't work
Unit is so old needs replacing
Charged for my 12 year old to stay (no one else did)
The pictures are so misleading both apartment and aerial of park
It rated 9 how I don't know
Very very disappointed