Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Jiaxing Pinghu Excellence. Firstly, we are very sorry for not bringing you a perfect experience. About the window's question, room windows require assistance from hotel staff to close. If you need any help, you can directly contact the Guest Service Center or duty manager, we will solve it for you as soon as possible. I will share your comments with our team. We will make corresponding adjustments. We apologize for any inconvenience caused to you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit and experience our progress. Sincerely, Guest Experience ManagerPullman Jiaxing Pinghu Excellence