Lots of service issues with this hotel. Save yourself the grief and look elsewhere. Definately not worth the money.
真實旅客
於 2023 年 12 月住了 5 晚
6/10 一般
Leana
家人同遊
2023年10月2日
讚好:客房舒適度
No atmosphere in hotel. Found Spa employess swimming naked in swimming pool. Shokking!!!!!!! Milk sour in room, other room had only cremora. 1 Dirty towel in one of our rooms. Aircon not working.
Dissapointed
Leana
於 2023 年 9 月住了 1 晚
6/10 一般
VALERIE
2023年4月22日
讚好:住宿狀況和客房舒適度
不滿:職員與服務
Équipements de qualité mais services perfectibles
Hôtel récent avec des équipements de qualité. La chambre est très spacieuse, la literie de qualité, Il est assez éloigné du centre ville. Concernant le service, nous avons été très déçus, peut mieux faire.
VALERIE
於 2023 年 4 月住了 1 晚
10/10 優異
patrick
商務旅客
2023年4月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant
Nice room with very nice bathroom. Good breakfast.
patrick
於 2023 年 4 月住了 1 晚
10/10 優異
Nosihle
2019年5月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous staff, brilliant welcome. Orientated well
Amazing place full of tranquil. Will visit again when we get an opportunity. Very refreshing for the couple that needs time out to themselves. Well priced is worth every cent paid. The place is also well located with malls around with best facilities and easy access to the shops and freeway. 24 hours security visibility at the gate. Building and the yard well maintained and facilities I.e. pool. Secured parking lot visible to the security and reception. Food at the dining room well presented and served according to your preferences. Staff always willing to assist and encourage for more visits, advices on how to make bookings more easy by calling the hotel directly for sure case and secured booking for the future. If willing to book online to do and confirm by the call to avoid disappointments. Taken to the room, shown on how things worked and how to be connected to WiFi also instructions given out on the pamphlet. Room environment cost, comfortable and very neat. Advised on how to get hold of reception staff if needed help or services. Staff showed willingness to continuously improve by asking if our experience was good and to tell them if there was anything we were not happy about. Reception staff was also available and willing to assist as need arised. On the day we left they still asked we could come back and if we do to book for longer stay. In conclusion you have the Best staff running your business as if they owns it, not forgetting that they are also the stakeholders.
Nosihle
於 2019 年 5 月住了 1 晚
10/10 優異
Nicholas
2018年3月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfy Stay :)
Fantastic, friendly, clean and good breakfast!
Nicholas
8/10 不錯
FISSEHA
2017年11月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good
Very very poor internet but z front desk staff are very helpful.
FISSEHA
於 2017 年 11 月住了 5 晚
10/10 優異
JD
2017年7月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great overnight
Great place, nice and close to everything.
JD
於 2017 年 7 月住了 1 晚
10/10 優異
Jayshree
2017年1月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jayshree
10/10 優異
PETRUS
2016年12月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
BEAUTIFUL PLACE
THIS WAS AN AMAZING PLACE WITH VERY FRIENDLY PEOPLE.... WE HAD PAID THROUGH HOTELS .COM FOR ANOTHER PLACE THAT DIDNT EXIST AND IS STILL WAITING FOR THE PAY BACK... I AM VERY SAD THAT YOU CAN BOOK PLACES OUT THAT DOESNT EXIST... THIS WEEKEND WAS A VERY EXPENSIVE ONE BECUASE OF HOTELS.COM THAT WASNT HONEST... PS THE BOOKING WAS FOR VILLA LA VIE IN SILVERLAKES ESTATE...