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Grand Sentosa Hotel

3.0 star property
Hotel connected to a shopping centre in Johor Bahru with free parking

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Grand Sentosa Hotel offers a convenient stay near Johor Bahru Ferry Terminal. Enjoy shopping on site, savor breakfast at Sentosa Deli, and take advantage of the 24-hour business center and free in-room WiFi. With a hair salon, meeting rooms, and an elevator also available.

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 2 Single Beds

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Bidet
Coffee/tea maker
Electric kettle
Free bottled water
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Bidet
Coffee/tea maker
Electric kettle
Free bottled water
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Bidet
Private bathroom
Coffee/tea maker
Electric kettle
  • 28 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room (Non-smoking)

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room (Non-smoking)

  • Sleeps 2

View all photos for Superior King Room (Non-smoking)

1 bedroom, in-room safe, desk, laptop workspace

Superior King Room (Non-smoking)

  • Sleeps 2

View all photos for Family Room (Non Smoking)

1 bedroom, in-room safe, desk, laptop workspace

Family Room (Non Smoking)

  • Sleeps 3
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About the area

Map
Ground Floor, Block A, Plaza Sentosa, Jalan Sutera,Taman Sentosa, Johor Bahru, Johor, 80150

What's nearby

  • Holiday Plaza - 14 min walk - 1.2 km
  • KSL City Mall - 14 min walk - 1.2 km
  • The Mall - 17 min walk - 1.5 km
  • Plaza Pelangi - 19 min walk - 1.6 km
  • Mid Valley Exhibition Centre - 19 min walk - 1.6 km

Getting around

  • JB Sentral - 9 min drive
  • Kranji Station - 9 min drive
  • Senai International Airport (JHB) - 34 min drive

Restaurants

  • ‪Pahpai Steak House 水手西餐 - ‬2 min walk
  • ‪OldTown White Coffee - ‬2 min walk
  • ‪Hanoi Cafe - ‬1 min walk
  • ‪Tai Hong Cafe - ‬2 min walk
  • ‪槟城福建虾面@大丰大排档 - ‬2 min walk

About this property

Grand Sentosa Hotel

Hotel near Holiday Plaza
Located close to Johor Bahru Ferry Terminal, Grand Sentosa Hotel provides a corner/local shop, shopping on-site and a hair salon. The on-site restaurant, Sentosa Deli, offers breakfast, lunch and dinner. Free in-room WiFi and a 24-hour business centre are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Buffet breakfast (surcharge), ATM/banking services and concierge services
  • A 24-hour front desk, a gift shop and meeting rooms
Room features
All 260 rooms feature comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Showers, bidets and free toiletries
  • 32-inch LCD TVs with cable channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: MYR 18 for adults and MYR 10 for children
  • A restaurant

Restaurants on site

  • Sentosa Deli

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 11 December 2025 to 31 December 2026 (dates subject to change).
The property will be renovating from 30 September 2025 to 9 April 2027 (completion date subject to change). The following areas are affected:
  • Business centre
  • Dining venue
  • Lift
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 18.00 for adults and from MYR 10.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Grand Sentosa Hotel Johor Bahru
Grand Sentosa Hotel
Grand Sentosa Johor Bahru
Grand Sentosa
Grand Sentosa Hotel Hotel
Grand Sentosa Hotel Johor Bahru
Grand Sentosa Hotel Hotel Johor Bahru

Frequently asked questions

Is Grand Sentosa Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Sentosa Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Grand Sentosa Hotel?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Sentosa Hotel?

Checkout is at noon.

Where is Grand Sentosa Hotel located?

Located in Central District, this hotel is 0.9 mi (1.5 km) from Holiday Plaza and 2.4 mi (3.8 km) from Johor Bahru Ferry Terminal. LEGOLAND® Malaysia and Johor Premium Outlets are also within 20 mi (32 km).

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Grand Sentosa Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 36 out of 399 reviews
Rating 8 - Good. 145 out of 399 reviews
Rating 6 - Okay. 165 out of 399 reviews
Rating 4 - Poor. 34 out of 399 reviews
Rating 2 - Terrible. 19 out of 399 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Tina

Liked: Cleanliness, staff & service
Spacious and has nearby massage and dining places.
Room spacious
Walkway uncluttered
Stayed 3 nights in Oct 2025

8/10 Good

Anbualagan

Liked: Cleanliness, property conditions & facilities
Nearby many restaurants and massage shop. Pretty good for a short stay
Stayed 1 night in Jun 2025

6/10 Okay

Cheng Hai

Liked: Staff & service
The location is very convience for tourist who want to go around nearby
Stayed 1 night in Mar 2023

8/10 Good

Siyak wang

Liked: Amenities
Convenient and many shop and restaurant
Stayed 2 nights in Feb 2024

10/10 Excellent

Hwee Chik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NA

The room was very clean and customers service is good
Stayed 1 night in Mar 2025

6/10 Okay

Goh

Liked: Cleanliness, staff & service, room comfort

Budget Hotel with Good Food

Hotel Room was big and the location is good as The Store Shopping Mall is just beside. Behind the hotel are lots of Karaoke outlets. A short distance walk will lead you to the Night Food Street which sells lots of Malaysian Street Food.
Stayed 1 night in Jul 2023

6/10 Okay

YU

Okay for short stay, but room was a bit dirty, KTV sound too loud so very noisy, also the counter refuse to provide second card key.
Stayed 1 night in Dec 2024

6/10 Okay

Daryl

Disliked: Property conditions & facilities
Old property that is not well maintained. Moulds
Stayed 1 night in Apr 2025

4/10 Poor

Konstantin

Disliked: Cleanliness, property conditions & facilities
Quite a rundown hotel, located in a semi-abandoned mall. Bed sheets were clean. Floor carpet was very dirty
Stayed 2 nights in Aug 2023

6/10 Okay

Kok Wai

Toilet wall has black dirt.
Stayed 1 night in Oct 2024

2/10 Terrible

Kazunori

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited 40 minutes to check in. The room is very dirty and the difference between the picture and the real thing.
Stayed 2 nights in Jun 2023

6/10 Okay

Andy

Hotel shower equipment not in good condition
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Experience with Grand Sentosa

Very good location surrounded by restaurants, seafood and spa. But do not expect the quality of hotel room facilities. No hair dryer, no Fridge and Safe is not working. Our room was not ready at the time of check in and need to wait. The room has smoking smell, and the view from window is another hall or corridor, it make us feel unsafe. Overall, it is within 2-3 star rating.
Stayed 2 nights in Mar 2024

4/10 Poor

Shawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very old. The bedroom was not clean properly and toilet title looks dirty. The exhaust fan is full of dust. Lucky the bedsheet and towels were clean. In the morning when we went down to look for breakfast, the front office staffs didnt even greet us even when they see us, it was us who greeted them. The hotel was attached to a mall which looks like a ghost town. Very eerie. Given this experience, I wont book this hotel again.
Stayed 1 night in Dec 2023

8/10 Good

Jw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap decent n clean hotel for 1 night stay. Alot of food places nearby
Stayed 1 night in Nov 2019

4/10 Poor

Mei

Disliked: Cleanliness
The hotel lobby is fine, staff overall tries their best. The interior is really bad, ants everywhere where's there's drinks and food. Faulty faucet. Fortunately the bed is ok. Location is good. In-room wifi is ok. Internet at the dining room where breakfast is non-existent.
Stayed 1 night in Aug 2019

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal stay

I always book this hotel as they have Celestial movie channels n other Nat Geo channels to watch for entertainment. lots of eateries nearby n easily accessible
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , quiet, wifi is strong. Nearby have plentiful of delicious food available. Night owl need not worry about food as some eateries’ operation hours are till 04:00am.
Stayed 1 night in Mar 2019

6/10 Okay

Jaime

Disliked: Cleanliness, property conditions & facilities, room comfort

JB trip

Bedsheet looks dirty.
Stayed 1 night in Mar 2019

8/10 Good

Khaiyuen

Decent hotel for the price.

Shower pressure and temperature OK. Shower door present. Location OK.
Stayed 1 night in Feb 2019

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
I lost my phone after I checked out, on a Grab car. The hotel staff went the whole nine yards to help me contact Grab and subsequently to driver to help me retrieve my phone. I'm eternally grateful in particular to Ikram, as well as the other front desk staff. Needless to say, I will be a lifelong patron so long as the hotel continues to operate.
Stayed 1 night in Feb 2019

8/10 Good

Chan

Liked: Staff & service

Value for money

Overall ok
Stayed 1 night in Dec 2018

10/10 Excellent

NuRul

Amazing
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Average

I checked in for 1 night at Grand Sentosa hotel with my family. The location is convenient and plenty of food around if you are looking for short stay. Counter services was average as I dont really sense any friendliness of the reception. It was fine for me because we only stay for 1 night. Overall for the price, this hotel is quite good.
Stayed 1 night in Nov 2018

6/10 Okay

Francis

Liked: Staff & service

Basic hotel with good massage places nearby

Basic hotel with good foot massage places just downstairs at the same building.. The room aircon is powerful but too noisy.. The window is faulty at room 4030 as cannot be locked... Security issue so better get someone to check.. The shower head and the stand have to be replace as well.. Not in good condition..
Stayed 1 night in Nov 2018