Room 2 condition was not so good and it’s out of expectation
Desmond
於 2019 年 10 月住了 2 晚
4/10 欠佳
真實旅客
2019年7月8日
不滿:職員與服務
Delayed Check In
Confirmation number given to me and given to hotel is different. Pass my passport to the hotel staff but he did not bother to check the bookings against my name and he could not find the booking which is in front of him on the reception desk.
Delayed my check in for almost 1-hour.
真實旅客
於 2019 年 7 月住了 1 晚
8/10 不錯
Kenneth
2018年5月17日
讚好:整潔度、職員與服務和客房舒適度
Kenneth
於 2018 年 5 月住了 1 晚
8/10 不錯
Joey (Malaysia)
2018年4月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
Room is big anf comfortable
staff are very manners and
will recommend friends to stay this hotel
Joey
於 2018 年 4 月住了 1 晚
6/10 一般
Nur Rena
2018年3月10日
讚好:整潔度、住宿狀況和客房舒適度
Poor Service and Rude Front Desk
The hotel room is spacious, bed was comfy, lots of eateries around and friendly house keeping staf. In fact felt the housekeeping staff is much more helpful and friendlier than the front desk reception staff.
Specifically called the hotel on 7.3 (a day before) to request a king or queen bed instead of 2 single beds and was confirmed by the staff on duty that it is done.
Upon my check in in 8.3.18 evening, I was told that my request was not updated in their system. No apology from the staff on duty that evening. Just a irritated and annoyed looked when i aaked if any king size bed room is available. She blamed the staff who answered my call had overlooked it and that they are fully booked.
To resolve my issue, she just called housekeeping staff to put the 2 beds together.
When I came up to my room, the housekeeping staff smile and told said sorry for the inconvenience. Then he switched on the aircon and left.
Front desk staff gave me a bad first impression of the hotel.
Nur Rena
於 2018 年 3 月住了 1 晚
10/10 優異
真實旅客
2018年2月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Decent stay, value for money
There's a Jacuzzi tub in the room, quite amazed with it. Room is clean, location is quiet. It's best to drive as its abit far from the main tourist area. Only major issue is that the wifi is really bad. It's either not loading or that extremely long to load.