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"Great helpful staff | Clean room"

"The biggest selling point of this hotel is how it is conveniently located within one of the most popular malls in the Umeda area with direct train station access. I also appreciate the availability of kiosks to expedite the check-in and checkout process."

"I love that you can leave your luggage at the lobby before and after check in/out!!"

"Karaksa hotel was very clean, the service was great, and the breakfast had options for every dietary preference. In addition to the core items that were available every day, there were also rotating menu options. Last but not least, the price was reasonable too. It would be better if the employees spoke English more fluently, as it would make communication easier. Also as amenities it has only public bath. It would be great if the hotel includes other amenities like exercise room or Jacuzzi. I recommend this hotel and will definitely come back if the opportunity arises."

"Well-located with clean rooms that match description. The sento is a lovely touch and the PJs were good too. Staff were very helpful with everything, including luggage transfer. Only slight issue was # of washers / dryers. It's a popular hotel so there would be a bit of queue for these in evenings. There was a way to check if they were available in room which we appreciated, but just something to bear in mind to try and avoid popular times (evenings) if you need a lot of washing done."

"Conveniently located next to bus station and subway."

"Excellent stay"

"Executive lounge was excellent with friendly staff and wonderful foods and drinks available."

"Hot breakfast menus was so fresh and very delicious!! The staff was extremely friendly and helpful. The AC was nice and cold. Rooms were very well kept. The location of the hotel was very convenient to shopping, dinning and a wonderful city park. "