搜尋河北町膳宿旅館

"服務親切且回覆快速，住宿包含了和服體驗很好玩，整體感覺很好"

"服務很好！"

"我們帶兩個孩子來慶生，頂樓的residential suites實在太棒了，非常適合家庭旅遊居住，有廚房可以使用，洗衣設備也很方便，空間很寬敞，景觀非常棒，讓我們這趟慶生之旅十分溫馨又滿足❤️ 特別一提，GAM的服務非常貼心又熱情，讓人印象深刻，孩子們都很開心，說下次還要再來。"

"整體一流，可是職員不夠親切"

"洗衣機壞了一台"

"客房乾淨"

"不錯"

"I usually stay at MINN, this is my first time to stay at TOKYU STAY cause they also equipped in-room laundry machine. This is also my first time to give out a hotel rating so low. Honestly, everything is good except for one thing. The young guy in front desk attempted to downgrade my room type from Residential Double (RD) to Moderate Double (MD). I booked it via Expedia four months earlier. Unlike Agoda, Expedia always list room types clearly with corresponding photos. There’s no room for staff to manipulate or randomly assign. I like certainty, no ambiguity even though booking via Expedia often costs more. First, he confirmed my RD reservation, but gave me MD room (907). When I dragged my luggage downstairs, I thought it’s just a mistake, and waited for change with no anger. Then he insisted that room 907 is RD. I thought he might be new, not so familiar with the room type, so I showed him pictures, telling him these two types are totally different. Then he spoke in Japanese to tablet, translating into English to me. He wanted me to understand that sometimes layout for each room is different. Nonsense! It’s nothing to do with layout. Layout always goes with room type. At the moment, I realized his real intention. What he didn’t know is that I actually went to their official website for double check before booking. Their website lists each room type with photos, exactly same as Expedia. Even though I’m so cautious, things still went wrong. "

"OK"