We stayed during the X'mas period and it's quite full so maybe that's why we got bad rooms. Still we expect more from a 5-star hotel for problem solving.
Humidity was bad in our rooms and lots of water stain on the wall. My pictures may be too dark to see but it's actually quite large and bad on the wall. And it also gave a bad smell.
We asked for either a dehumidifier or another room, and it took a long time, and each staff asked us to go to another person for help...and they showed up with some lemongrass aromatherapy things.
I think it's an okay 3.5 star hotel, but we are disappointing given the fact it's marketing as 5-star.
真實旅客
於 2017 年 12 月住了 1 晚
10/10 優異
nice (kwan)
2016年7月3日
讚好:整潔度和客房舒適度
Nice hotel and comfy room
The buffet is perfect you can't find nearby
The room is nice and cosy with two front door separate the mosquitos
nice
2/10 很差
Jiana (澳大利亚)
2015年1月19日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
国内快捷酒店的服务态度都比这好!
Bad customer service,can not believe why the hotel can reach to 4 star hotel with this kind of terrible customer service! 4星级酒店的服务水平太差,这种态度国内的快捷酒店都不如。
Jiana
2/10 很差
NA (Beijing, China)
2015年1月14日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
差酒店!
Very bad experience!!! Never ever come back!!! The hotel is totally spoiled by tourist group!So bad service and bad attitude and it doesn't matter you are happy or not, because they will received many tourist group anyway since Kandy is hotspot for people from all over the world!!! They are not worry about no customer someday. Too bad it carries good name Cinnamon. Suggest to stay Regent hotel which is 5 minutes away and has good value and service.
非常差的酒店服务,态度恶略! 酒店已经被一群又一群的游客宠坏了,他们不怕得罪客人, 因为每天又会有新的游客来。 离它5分钟远的地方有好酒店-REGENT, 价格服务都很好,最好选择那里。
NA
8/10 不錯
james (taiwan)
2014年2月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
c/p值極高的選擇
飯店不在Kandy市區內,離市區車程約15-20分,整體c/p很高,bar及餐廳環境也很好
james
10/10 優異
Catharine
伴侶同遊
2024年4月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.