The staff was amazing. Very friendly and attentive. The resort is beautiful. We’ve got a VIP treatment and absolutely loved our stay!
Viktoria
於 2025 年 6 月住了 7 晚
8/10
Property is nice a service and food is was good.
Luis
於 2025 年 6 月住了 5 晚
4/10
Seaweed on the beach, shuttle wasnt free, food choices limited and on 1 hour wait on some nights and office staff not helpful and deflected blame.
Heather
於 2025 年 6 月住了 5 晚
8/10
The seaweed this time of year was a huge bummer. It smelled terrible and made it impossible to actually get in the ocean. Otherwise the trip was great. Our room was great. The pools are great. Staff at the hotel were very nice and helpful. Definitely would recommend El Dorado but if you’re looking to swim in the ocean don’t go during the summer months.
David
於 2025 年 6 月住了 7 晚
8/10
Muy tranquila, escaso personal
Mirlene guadalupe
於 2025 年 7 月住了 2 晚
10/10
The resort exceeded our expectations, the staff was very friendly and we had a great time.
magdalena
於 2025 年 6 月住了 3 晚
10/10
The food was excellent. The only restaurant that was not good was the seafood restaurant. Staff and evening activities were amazing! The pools need some work and rooms updating but had a wonderful time! Loved this property
Courtney
於 2025 年 6 月住了 5 晚
8/10
The staff at the resort were extremely friendly and helpful, which made the stay very enjoyable. The food was mediocre—acceptable, but nothing outstanding. However, the airport transportation and excursions included through Lomas Hospitality were a big plus and very convenient.
Kim Yen
於 2025 年 6 月住了 4 晚
10/10
Clean, excellent service, friendly staff, great food.
Cassandra
於 2025 年 6 月住了 6 晚
10/10
What an amazing place! The grounds are immaculate, feels like walking around in a jungle! The food is absolutely incredible, make sure to check out the buffet on the suites side as well, incredible. The Asian restaurant was 11/10! The service at th pool bar next to the buffet in the palms side was so amazing! Didn't love the Vegan restaurant but the banana split was delicious! Highly recommend !
Jessica Lynne
於 2025 年 4 月住了 4 晚
10/10
Great place 👍
Angela
於 2025 年 4 月住了 7 晚
10/10
This resort was very attentive to all their guest and kept up on the cleanliness of the entire resort! They were very friendly and kept every day fun with different events for every vacationer!
Angelica
於 2025 年 6 月住了 3 晚
10/10
Great and clean
FERNANDO
於 2025 年 6 月住了 4 晚
10/10
Joshua
於 2025 年 6 月住了 6 晚
10/10
Monique Alexis
於 2025 年 6 月住了 5 晚
10/10
amazing food, clean, huge, great service
Laura
於 2025 年 6 月住了 12 晚
10/10
First of all, Humberto in guest services was AMAZING! He was always there to take us to wherever we needed to go and so happy and friendly. Everyone was sooooo friendly. The resort is somewhat spread out but once you find out where everything is it gets better and they have several golf carts to take you where ever you need to go. The night activities were great! We did have a mishap with Lomas travel which is where we booked excursions through and they were less than helpful but the resort staff was trying everything they could to rectify the issue. Eating at Klay Talay is a must!! They do have a lot of wildlife but they do not bother you! Overall it was a great experience and would highly recommend. The resort cat, Patches, was the icing on the cake!
Kimberly
於 2025 年 6 月住了 6 晚
8/10
Jared wayne
於 2025 年 6 月住了 7 晚
10/10
Brant
於 2025 年 6 月住了 6 晚
8/10
It was overall a really nice stay, the included excursions definitely made up for the unswimmable beach and the older rooms. The pools were very nice, the poolside bali beds were a nice touch. The food varied from good to great, not a lot of options but we were satisfied with everything we had. I really liked the fact that their food options were more on the health conscious side. The staff was really friendly except from one employee at the excursion desk that was giving us a hard time, so we decided to go to another lobby and the person responsible for the excursions there was very nice and efficient unlike his colleague. I would recommend.
Sarah Elizabeth
於 2025 年 6 月住了 7 晚
10/10
Connor
於 2025 年 6 月住了 7 晚
8/10
Michael John
於 2025 年 5 月住了 4 晚
10/10
Amazing Service and People
Carlos
於 2025 年 6 月住了 3 晚
6/10
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them.
Mini fridge was wobbly, I adjusted it.
Mirror fixture in bathroom was loose, I tightened it.
Light fixture near bed was loose, I tightened it.
Glowing number on air conditioner would not turn off.
Electrical outlet behind fridge looked burnt and was unusable.
I had to rearrange how things were plugged in so we could even use the coffee maker.
Outlet near bed was loose.
Faucets and fixtures in the public bathrooms were loose.
One of the toilets near the bar wouldn't flush, I fixed it.
A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out.
Almost all the food was mediocre. The only great place was the Italian place.
The Asian restaurant couldn't make any of the cocktails on their menu.
I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation.
The paper map and the online map both had multiple errors on locations and times of operation.
I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.