Very nice,clean and quiet property.Far away from city noise.Amazing gym room.Great food.We had perfect stay.I definitely recommended it...
Stoyan
於 2023 年 12 月住了 2 晚
6/10 一般
Marina
家人同遊, 親子同遊
2024年1月2日
讚好:設施服務和住宿狀況
不滿:整潔度和職員與服務
Different groups don’t communicate to each other snd made it my responsibility to align them (cleaning and reception, restaurants and reception etc). Most of the staff at the reception was not properly trained with an exception of Alexander. I had the worst experience with one individual who wouldn’t look at me, was unhelpful and used unprofessional language. I was shocked and shared with the front desk manager. She just asked me to be understanding due to him being very new.
Marina
於 2023 年 12 月住了 3 晚
10/10 優異
Dimitar
2024年1月2日
讚好:整潔度、職員與服務和住宿狀況
Dimitar
於 2023 年 12 月住了 3 晚
10/10 優異
Isa
多人同遊
2023年10月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Isa
於 2023 年 10 月住了 1 晚
10/10 優異
Stefan
2023年10月16日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Great facilities, just needs better trained staff
Breathtaking spacious. Room was excellent, spa was great with tons of pools and saunas. Had a very professional massage. Booked with breakfast & dinner. Dinner was buffet style and not 5 star - but a good 4 star. The only downside is the service staff: Almost nobody speaks English or at least a foreign language. It was a bit funny to watch the panic attack when, for example, I ordered a beer and the waiter ran away at high speed – to find the one college that was able to understand what I wanted. Or we just got ignored when we received a glass of white wine instead of a red wine as the waiter was unable to understand what we complained and just ignored our comment. Not by bad mood – simply because she didn´t understand.
Same at the reception but there it took less time to find a translator or an English-speaking staff – member.
And obviously many have not really been trained in service business. Almost everyone was friendly (or at least trying to be) - but many had no clue what to do.
Nevertheless, we would come back as the facilities offered are phantastic and we hope that the service will improve over time.
Stefan
於 2023 年 10 月住了 1 晚
10/10 優異
Mihail
伴侶同遊
2023年10月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great facility and atmosphere. Buffet has excellent varieties for breakfast and dinner. Spa facility is way above average.