To whom it may concern
The location of Gardeners cottage is idyllic, even though the postcode given to find it was incorrect
I was disappointed in my stay for the price we paid for a few reasons as follows
We were informed that we were to have a private garden for our dogs during our stay apart from one day where the gardener was to come on Thursday which was fine. Unfortunately on Saturday and on another two to three occasions people came into the garden without any prior notice or a knock at the door, luckily I had my dogs in the house, this in my opinion was not what we paid for and I am not happy about it.
Also there was a fly infestation in the kitchen, which is not very pleasant when we arrived and the main bins that where left out had a maggot infestation with lots of black bags left at the side.This does not give you a nice feeling that the cottage is clean upon your arrival.
There was also a problem with wasps in and outside, for which I know comes with the territory but this prevented us from opening up the sliding doors or windows in the sitting room area next to the kitchen which impacted upon the heat levels in there which prevented my elderly mother from being able to enjoy this room. As my wife is allergic to wasp stings, had we known we may have booked somewhere else instead with yourselves. I understand due to the adverse temperatures we have had this may be out of the owners control but we were not able to enjoy the patio area at all during our stay as a result. I think they loved chewing the wooden furniture outside for whatever reason and where feasting on the fallen apples out in the front garden.
There was a leak whilst we stayed from one of the showers but Freddie was there almost instantly and resolved the issue for which we appreciate his efforts there.
With all this in mind I think the price I paid was far too much for the conditions we had to endure and I would appreciate a review of my payment please as a result of these issues
Many thanks
David