I must say that I feel very bad giving this review of the property, because the actual house and location are nice (needs a bit of updating). Our issue was with the property management company, Outer Banks Blue. We should have seen red flags when we booked through VRBO, paid through VRBO with a credit card and had to call OBX Blue to repay. It sounds like they are not being honest with VRBO. They sent an email saying to call to pay, but the people who answered couldn't take our payment; instead, they said our account must be sent to "escalation," and they would call us back; but they didn't call for days, but they continued to send e-mails saying if we don't pay, we will lose the property! Little did we know, that was the LEAST of our issues with them. First, it is important to know, that we live in Connecticut, a 10 h drive to OBX, and we have children. We were given directions to the property that were incorrect -- the directions said don't follow the GPS, follow our directions, but their directions were absolutely wrong and the GPS directions were correct. They text you frequently to ask you if everything is ok, but when you have a problem, they go silent. Our biggest issue was the fact that when we arrived at the property at 4:30 (check in was at 4), the property wasn't clean and no one had arrived to clean it. We were met by "inspectors" that Outer Banks Blue employs to make sure the properties are ready, and we were told that they had been calling the company all day telling them that no one had arrived to clean the property. The inspectors were upset and crying!! When we called Outer Banks Blue, they were RUDE! Like we should be sympathetic to them that they were under water and they couldn't tell us when the property would be ready. My kids were crying and had to go to the bathroom; I was crying, and we were told, "just go into the property; it is yours." It was FILTHY and we were in a pandemic!! It wasn't safe to go in!! We waited in the driveway for 3 HOURS! They said they would compensate us, but never did. Finally, they charged us a lot of money to rent beach equipment (this is not optional) but ours never arrived. We paid double, because we had to rent chairs, etc from someone else. Again, they have never compensated us for their mistake. I will never rent from OBX Blue again, and if you want a stress-free experience, your shouldn't either. I hope the owners find another rental company. They deserve something better!