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"Excellent"

"the hotel is very clean, the lake view is great, the buffet dinner offers a lot of selections"

"Helped me see Mt. Fuji at sunrise. There was a thick layer of fog forming right above the Yamanakako Lake in the early mornig, which seems to be a common thing in this season. Because this hotel was above the fog it didn't obstruct our view of the beautiful Mt. Fuji at sunrise. It was a very clear and sunny day, and the fog cleared up within a couple of hours after sunrise. If you are aiming for sunrise picture, this hotel really enhaces your chance of catching the precious view. "

"Small plate foods were the same everyday. I wanted to have a different ones."

"Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place. Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine, especially if you're looking for that kind of service. I've stayed in cheaper onsen Ryokans that had more convenience regarding food that didn't feel like I was getting baited."

"Clean room and quiet."

"The hotel lobby was on the 10F. Restaurants were available on the 10F and 9F, which you can easily access by escalators. There was a convenience store on the 2F, Starbucks and the Kobeya Kitchen (bakery) on the 3F. On departure day we caught the Airport Limousine Bus to Haneda Airport (Terminal 3) for 1,000 yen (about $7) per person. We had caught a taxi on arrival from Haneda to the hotel which cost about 10,000 yen or $70. So in the future we will catch the Airport Limousine Bus roundtrip and use the savings for our yakiniku dinner!"

"Excellent service and an absolutely amazing property! Such a surreal experince, highly recommend! "

"The room for the price was amazing. Very clean and had all of the amenities. If you go, make sure you buy the breakfast…it was really great for the price."