壁爐

貝斯特韋斯特賽維爾維爾柯達酒店的評價

2.5 out of 5
貝斯特韋斯特賽維爾維爾柯達酒店
3385 Winfield Dunn Parkway, Kodak, TN

評價

7.6

不錯

10 分評分,優異;1000 則評價中有 392 則" "
8 分評分,不錯;1000 則評價中有 276 則" "
6 分評分,一般;1000 則評價中有 129 則" "
4 分評分,欠佳;1000 則評價中有 113 則" "
2 分評分,很差;1000 則評價中有 90 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Sarah

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location. Balonys are only on paring lot side, very bright lights.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Sarah,We appreciate your feedback on our location. Our team will consider your comments regarding balcony locations and lighting for future improvements. Thank you for bringing this to our attention.

4/10 欠佳

Charlotte

不滿:整潔度
於 2024 年 3 月住了 5 晚
Manager 於 2024年4月3日的回應
Hello Charlotte, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any specific feedback about your experience so we can address any concerns you may have.

2/10 很差

Kristi

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This hotel was so dirty. The sheets and pillowcases stain. The breakfast area was disgusting. Garbage and good everywhere. No staff keeping up with the mess. If you like cleanliness, this isnt the place for you. It is also very noisy being so close to the expressway.
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月31日的回應
Hello Kristi,We are disappointed to hear about your experience at the hotel. We strive to meet our guests' expectations and regret that we fell short in this instance. Your feedback is valuable, and we encourage guests to bring any concerns to our attention during their stay for immediate resolution. We apologize for any inconvenience caused and welcome you to contact our management team directly to discuss your feedback further.

8/10 不錯

August

家人同遊
The property was nothing fancy but meet all of our needs
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月27日的回應
Hello August, We are pleased to hear that our hotel met your needs during your stay. Providing a comfortable experience for our guests is our top priority. Should you have any further feedback or suggestions, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us!

10/10 優異

Brandon

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was really nice
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月24日的回應
Hello Brandon,We are pleased to hear that you enjoyed your stay with us. If you have any further feedback or questions, please do not hesitate to reach out to us. Your satisfaction is important to us and we value your input.

10/10 優異

jose c

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello jose c,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 優異

Monica

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My boys liked that the pool was open 24 hours and it was heated
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月16日的回應
Hello Monica,We are delighted to hear that your boys enjoyed our 24-hour heated pool! We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for sharing your positive feedback with us.

10/10 優異

Julie

讚好:住宿狀況
Great customer service. Love the balcony.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Julie,We are delighted to hear that you enjoyed our customer service and the balcony during your stay. Your positive feedback is truly appreciated!

2/10 很差

Chris

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
Would not stay here again. Tv didnt work and room keys tried 3 times then just switched are room. Picture are better than it really is
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月14日的回應
Hello Chris, Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience you experienced with the TV and room keys. Your concerns have been noted and will be addressed internally. We appreciate your feedback and will continue working to provide the best possible experience for our guests.

10/10 優異

vito

家人同遊
Everything was very good
於 2024 年 2 月住了 4 晚
Manager 於 2024年2月8日的回應
Hello vito,Thank you for taking the time to share your positive experience with us. We are delighted to hear that everything during your stay was very good. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.

10/10 優異

Susan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Front in clerk helpful very clean
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月28日的回應
Hello Susan,Thank you for sharing your feedback on our helpful front desk staff and our cleanliness standards. We appreciate your positive comments and are glad you had a clean experience during your stay with us. We strive to provide excellent service and maintain a high level of cleanliness for all our guests.

8/10 不錯

Susan

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Could not get any local channels so we could not watch nfl football or the ball drop on New Year’s Eve.
於 2023 年 12 月住了 3 晚
Manager 於 2024年1月8日的回應
Hello Susan,Thank you for sharing your experience with us. We apologize for any inconvenience you faced regarding the availability of local channels. We understand the importance of enjoying sports events and New Year's celebrations. We appreciate your feedback and will share it with our team for further improvement.

8/10 不錯

Grover

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Over night stay the beds were comfortable, the breakfast was not that great and when I tried to check out I waited at the front desk for over 15 minutes and no one ever came to check me out.
於 2023 年 12 月住了 1 晚
Manager 於 2024年2月1日的回應
Hello Grover,We appreciate your feedback regarding the comfort of our beds during your stay. We apologize for any inconvenience you experienced during breakfast and your check-out process. We value your comments and will share them with our team for improvement. Should you have any further concerns, please reach out to our management directly. Thank you for your understanding.

2/10 很差

Kate

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月23日的回應
Hello Kate, We are sorry to hear that you did not have a satisfactory experience during your stay. We encourage you to reach out to our hotel directly with any specific feedback or concerns, so that we can address them accordingly. We value your opinion and would appreciate the opportunity to make it right for you.

10/10 優異

Meredith

讚好:整潔度和住宿狀況
Manager 於 2024年2月9日的回應
Hello Meredith,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back for another excellent stay in the future!

8/10 不錯

Deborah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月17日的回應
Hello Deborah,We appreciate you choosing our hotel for your recent stay. If there is anything we can do to make your next visit even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 優異

Lillian S

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The only issue was parking. People would park right in front of the doors for check in and block the whole entrance. Sometimes they would leave the car sitting there for the night, it was irritating to say the least.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月6日的回應
Hello Lillian S, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with parking. We appreciate you bringing this to our attention and will certainly address this matter with our team. We value your input and strive to provide a seamless experience for all our guests.

10/10 優異

Tiara

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay
The stay was amazing. We had a suite and we were very impressed. The only bad thing I have to say is that they ran out of breakfast, but that was ok because we went next door to Flapjacks.
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月7日的回應
Hello Tiara,Thank you for taking the time to share your experience with us. We're thrilled to hear that you were impressed with your suite during your stay. We apologize for any inconvenience caused by the temporary shortage of breakfast options. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future.

10/10 優異

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
Peaceful stay
The staff was very high class for sure acted like they were better then everyone else. The room was gorgeous and so was the hotel itself.
於 2023 年 11 月住了 2 晚
Manager 於 2023年12月7日的回應
Dear Guest,We appreciate your compliments regarding our beautiful hotel and the room you stayed in. Our staff is trained to provide a high level of service and professionalism to all guests. Thank you for your feedback and we hope to welcome you back in the future.

10/10 優異

Steven

家人同遊
讚好:整潔度、設施服務和住宿狀況
A nice place to stay for a quick stop on Thanksgiving weekend.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月28日的回應
Hello Steven,Thank you for choosing our hotel for your Thanksgiving weekend stop. We're glad to hear that you found our place nice. We hope you had a comfortable stay and we appreciate your feedback. If you have any further comments or suggestions, please feel free to reach out to us.

2/10 很差

Suzanne

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The room had not been dusted or swept. The sheets were washed but stained terribly. The dust, hair and skin dander was very thick around the bed. No napkins at breakfast. Very unkept property. Will not stay there again.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月14日的回應
Hello Suzanne, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to maintain high standards of cleanliness and your comments have been passed on to our housekeeping team for review. We appreciate your input and will use it to improve our services. We hope you will give us another opportunity to better meet your expectations in the future.

8/10 不錯

Matthew

家人同遊
讚好:整潔度
Good location right off I-40 across from Bucee’s
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月7日的回應
Hello Matthew,Thank you for choosing our hotel! We're glad our convenient location near Bucee's and I-40 made your stay more enjoyable. We appreciate your feedback and value your patronage.

10/10 優異

David

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay ,elevator needs to be marked its location is not marked .
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月5日的回應
Hello David,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your comment about the elevator and will ensure that this is passed on to our team for further review. We apologize for any inconvenience caused and appreciate your understanding.

10/10 優異

DeAnn

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月4日的回應
Hello DeAnn,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience during your stay. We strive to provide exceptional service and it's rewarding to know that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

8/10 不錯

Juan

讚好:整潔度、職員與服務和住宿狀況
Gracias
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月2日的回應
Hello Juan,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

4/10 欠佳

Julie

家人同遊
不滿:整潔度、設施服務和住宿狀況
The floor in our room was sticky. Carpet outside of room was dirty. Bathroom caulking was in need of repair. Eating area was also not clean. Overall bad experience for $250 a night.
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月4日的回應
Hello Julie, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your concerns and will share them with our team for immediate attention. We strive to provide a clean and comfortable environment and we apologize that we fell short on this occasion. We hope to have the opportunity to welcome you back in the future for a more satisfying experience.

10/10 優異

Brenda

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Manager 於 2023年10月29日的回應
Hello Brenda,Thank you so much for the fantastic rating! We are thrilled that you enjoyed your stay with us.

8/10 不錯

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pretty good
It was nicer than expected however very noisy. Outside doors even though they also had inside corridors. Staff great. Breakfast great.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月25日的回應
Hello John,We apologize for any inconvenience caused by the noise. We appreciate your positive feedback regarding our staff and breakfast. We hope to provide you with a more peaceful stay in the future.

10/10 優異

DUANE

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
No major issues, one person checking in folks...
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月26日的回應
Hello DUANE,Thank you for your feedback. We highly appreciate your patience and apologize for any inconvenience caused. We will work towards improving our check-in process to ensure a smoother experience for our valued guests.

10/10 優異

Joshua

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月24日的回應
Hello Joshua,Thank you for your excellent rating! We are delighted to know that you had a wonderful experience at our hotel. We appreciate your feedback and look forward to welcoming you back soon.

6/10 一般

Cristian

Normal
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月21日的回應
Hello Cristian,We apologize for any inconvenience you may have experienced during your stay. Please provide more specific details so we can address your concerns appropriately.

10/10 優異

John

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Kevin checked us in on the evening of October 17th. He was quick to make us feel welcome during our stay.
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月21日的回應
Hello John,Thank you for your kind words about Kevin! We're glad he made you feel welcome during your stay.

6/10 一般

James

伴侶同遊
不滿:職員與服務和設施服務
We had stained towels we swapped. Bed was hard
於 2023 年 10 月住了 3 晚
Manager 於 2023年10月21日的回應
Hello James,We apologize for the inconvenience caused by the stained towels, and we appreciate your feedback regarding the bed. Your comments will be shared with the appropriate team for further improvement. Thank you for bringing this to our attention.

6/10 一般

Melissa

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月14日的回應
Hello Melissa,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations. Please let us know if there is anything else we can do to make your stay even more memorable.

10/10 優異

Brandi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月14日的回應
Hello Brandi,Thank you so much for your extremely generous rating! We are thrilled to have exceeded your expectations during your stay. We look forward to welcoming you back in the future.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月10日的回應
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 優異

Danny

讚好:整潔度和住宿狀況
Good location from where I was interested in going
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月10日的回應
Hi Danny,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 優異

Richard

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall our stay was VERY enjoyable. The breakfast that was served was only mediocre.
於 2023 年 9 月住了 3 晚
Manager 於 2023年10月7日的回應
Hello Richard,Thank you for taking the time to share. We appreciate your feedback regarding our breakfast. Please do consider us again on your next visit to the area.

6/10 一般

John

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月4日的回應
Hello John,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 優異

Alan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Experience !
My stay was great. Everything about the motel was very good. I saw no downside to my stay.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月26日的回應
HI Alan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 優異

Robert

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月14日的回應
Hello Robert,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 優異

Lisa

商務旅客
讚好:職員與服務和客房舒適度
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月13日的回應
Hello Lisa,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 一般

Zach

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Terrible host
Check in host was very rude . Talked to me like I was stupid. Do not appreciate someone being condescending. I will be staying elsewhere next time
於 2023 年 8 月住了 2 晚
Manager 於 2023年9月7日的回應
Hello Zach, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 優異

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good place to stay
The girl charged me on my debit card for a whole extra day instead of the hold for damage after the room was already paid for it was already paid for prior to arrival
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月4日的回應
Hello James, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. We ask that you please call us so that we can discuss the matter with you right away.

10/10 優異

Libby

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super nice staff, nice comfortable beds.
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月29日的回應
Hello Libby,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff. We appreciate you taking the time to share your experience.

10/10 優異

Donald

於 2023 年 8 月住了 1 晚
Manager 於 2023年9月9日的回應
Hello Donald,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 不錯

max

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚
Manager 於 2023年8月15日的回應
Hello max,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 優異

Charles

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best on the Block
Marvelous decor. Really different and refreshing design.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月10日的回應
Hello Charles,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 一般

Guisela

讚好:職員與服務
Breakfast was disappointing
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日的回應
Hello Guisela,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 優異

Kendall

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was kind, helpful, and efficent. The facility is to be as expected for the price range. Perfect choice for a large family just staying one night.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日的回應
Hello Kendall,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and also our price. We hope to see you again in the future.