華塔儂海灘, 蘇梅島, 萬倫府, 泰國必遊景點

The Front DeskManager, Lance was very helpful, thanks to him Suggestion : need to add a few electric fan in the frontdesk / lobby area

The hotel is good location and quite for relaxing. But the service can be better. We found out that the hot water wasn't working so asked for help. The front desk told us that the engineering could only fix it in the morning and didn't help us to change a room or upgrade us until I strongly complained. Then they gave us a room without any views which I was not so satisfied.

We booked the sunset suite because we think enjoying the sunset view in the jacuzzi at the terrace would be a great experience. After check-in, we found that our room had been upgraded to the pool suite with an individual outdoor pool but there would be no more sea view! After liaising with the hotel management, they kindly agree to change us to the ocean suite, which the sea view and sunset is even greater than the sunset suite! The pool and the beach are also great for enjoyment of sunbathing and water activities.