蘇梅島旅遊套票 | 蘇梅島機票+酒店優惠低至 4 折

Highly recommend the Suite (Holiday Sea View)-the view is impeccable. Lots of stairs though, but thankfully staff carries your bags to and from the room. It’s a little farther from the shopping/nightlife, but this makes for a quiet escape.

設施有點老舊，洗澡的水不夠大，蚊子有點多，但整體設計和度氛圍不錯，但服務員沒有什麼熱情感，kids club有點不好，但私人沙灘及早餐都非常棒

Very new, clean and spacious room, big bathroom, good toilet is separated, good value for money

In summary, disappointing. A stunning hotel that could easily have received 5 stars. But with a lack of understanding of hospitality and poor customer service, they don't even deserve 1 star. The breakfast is good, fresh and delicious, but the area is tiny, which is not always pleasant to take food and there is no room for all guests, so they have to wait or sit in the sun without shade. The worst was the pool area, where it turns out you are not allowed to bring your own water, drinks or food and you are required to purchase everything from the restaurant at the pool. The highlight was that there are luxurious seating areas with sofas or a view of the sea and the pool, but they have a minimum fee of 5,000-8,000 baht per table. I have never encountered a hotel that on the one hand advertises the hotel's facilities on its website and boasts about them, and on the other hand requires the customer to pay if they use them. The few free places in the pool are very few and in a back location and single chairs, usually without shade. In conclusion, it's a real disappointment to give such an expensive and luxurious hotel 1 star, but they brought it on themselves by trying to combine a hotel with a beach club - a combination that didn't work out so well.