"We just came back from Hyatt Regency Samui after a 6 nights trip. Honestly, it was a disappointment. We are a family of 4, with 2 under 5s, and we visit at least to one tropical destinations in asia per year. Hyatt Regency Samui does not worth the room rate, with the same amount of money, I can get much better hospitality in Bali or Malaysia.
Communication:
It feels saff do not fully understand our instructions, the replies on customer service is slow and usually does not solve our problems. In 2026, a lot of these tropical destinations we visited are supported with great communication tools such as in house APP or Whatsapp for instant replies. This hotel does not meet the usual standard. It feels requests are lost in translations.
Service:
We expected a 5 star service witht the money we paid, we were disappointment the first hour we checked in. It is more like family oriented resort minus the 5 star service. Especially during breakfast buffet, it was rather chaotic and waiting time is long.
Food:
Our room included breakfasts, but the quality kf food was yet another disappointment. Eggs are hard and tasteless, buffet lacked of variety, fruits are of limited choice too. At 9:30, they ran out of uoung coconuts one day. Thai green curry was with grilled chicken :( Room service portion was small
Kids Club:
We booked resorts with kids club so our kids can meet new friends and us parents can relax. Staff are so "relaxed" it felt they weren't communicated with the children."
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