搜索小诸市的宫殿

"一間非常漂亮的酒店，環境清靜又漂亮，員工服務好及有禮貌，房間非常寬敞及設備良好，一定要試下自助早餐，食物種類非常豐富美味～"

"離王子滑雪的SHOPPING MALL很近，外加上可以走路到東滑雪場，整體來說非常的棒~"

"The staff being "very helpful and nice" is often the most important factor for a great stay. A clean room is a baseline expectation, but having it be "big" is a wonderful bonus that adds to comfort. A "welcome drink & snake every night at the lobby" is a unique and generous touch. It shows the hotel goes the extra mile to create a welcoming atmosphere for guests. "

"溫店外觀雖然舊，但服務非常好。職員詳細說明酒店各設施及早晚餐、溫泉等安排。房內有提供甜點供入住時下午享用。晚餐是懷石料理，質素都不錯，額外點的酒水價格合理。酒店內的商店都有足夠的紀念品及土產的選擇。早餐時份，職員會留意各人的座位，而調整窗簾以防住客被陽光直射。酒店亦有提供往返火車站的穿梭巴士，只不過提供服務時間與火車時間差了少少，由火車站到酒店時，需要等多於半小時。相反由酒店到火車站則只有約2分鐘時間，幸好我與職員溝通後，當住客上齊車後立即開出，結果我有足夠時間買車飛及前往月台。"

"房間洗手間水龍頭有污漬，被太厚，如果有厚薄不同的被子選擇較佳。前台員工很友善"

"員工很有禮貌，服務週到，下午茶很棒，到21:00前都還可以去喝飲料和吃餅乾；早餐樣式中規中矩但都很精緻可口，吃的非常滿足開心。有輕井澤車站接送服務很棒，建議公告在網上給需要的人，也建議早上8:00左右應該也能送客去輕井澤站。非常感謝🙏"

"超乎想像的滿意，客房職員餐廳表現全部超5星級"

"很好"

"Average services, I rate both good and bad. Good is the inclusive meals (optional during booking), I was given a lot of quality food in a presentable traditional Japanese setting, but bad is that my booking includes 2 adults and 1 kid, the hotel told me I needed to pay extra for my kids staying (I had no choice so I paid) and tried to charge me other items like extra bed, extra meal for my kid (I rejected these). I hate how the hotel manage bookings and dishonesty as I had already paid my booking for 3 members in full but then got charged extra when I arrived without any email communication before I check-in, other major problem to the overall experience is that most of the staffs speak broken English and even not understand, I find it very difficult to communicate, also both indoor and outdoor onsen water is all dirty, the outdoor onsen water is not even hot."