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Galaxy Hotel

4.0 star property
Family-friendly hotel connected to a shopping centre in Kraków with a full-service spa

Choose dates to view prices

Photo gallery for Galaxy Hotel

Front of property – evening/night
Lobby
Interior
Breakfast, lunch, dinner served; international cuisine
Sports facility
Galaxy Hotel offers a peaceful escape in bustling Kraków City Centre. Travelers unwind with Ayurvedic treatments and detox wraps at the spa, while adventure seekers head out on ecotours. The Andromeda restaurant serves meals that keep kids happy throughout their stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Gym
The current price is HK$675
HK$730 total
includes taxes & fees
17 Nov - 18 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Standard Twin Room

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 205 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 301 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Business Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Standard Double Room

8.4 out of 10
Very good
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Business Double Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Business Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

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Front of property

Mercure Krakow Stare Miasto (Old Town)

Kraków City Centre
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9.6 out of 10, Exceptional, 1,003 reviews
The price is HK$784
HK$847 total
includes taxes & fees
23 Nov - 24 Nov
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About the area

Map
ul. Gesia 22a, Kraków, Lesser Poland, 31-535

What's nearby

  • Oskar Schindler Factory - 11 min walk - 0.9 km
  • Royal Road - 18 min walk - 1.6 km
  • Main Market Square - 4 min drive - 2.1 km
  • St. Mary's Basilica - 4 min drive - 2.1 km
  • Wawel Castle - 4 min drive - 2.1 km

Getting around

  • Turowicza Station - 6 min drive
  • Kurdwanów P+R Station - 6 min drive
  • Kraków (KRK-John Paul II - Balice) - 29 min drive

Restaurants

  • ‪Nalej Se - ‬4 min walk
  • ‪Jeff's - ‬5 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Pizza Hut - ‬4 min walk
  • ‪Talerz - ‬10 min walk

About this property

Galaxy Hotel

Upscale family-friendly hotel near Oskar Schindler Factory
Shopping on-site, a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Galaxy Hotel. Active travellers can enjoy ecotours at this hotel. Indulge in a Swedish massage, a body scrub and a detox wrap at the on-site spa. The on-site international cuisine restaurant, Andromeda, offers breakfast, brunch, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour gym.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Limo/town car service, buffet breakfast (surcharge) and self-parking (surcharge)
  • Express check-out, express check-in and babysitting (surcharge)
  • A porter/bellboy, luggage storage and a gift shop
  • Guest reviews speak highly of the first-rate property condition
Room features
All 205 rooms offer comforts such as laptop-compatible safes and air conditioning, as well as perks such as free WiFi and sound-insulated walls.
Extra amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with baths or showers and free toiletries
  • 32-inch LCD TVs with satellite channels
  • Fridges, electric kettles and housekeeping

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9.0 out of 10, Wonderful, 1,001 reviews
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includes taxes & fees
23 Nov - 24 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Train station shuttle on request
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Parking on site (PLN 60 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: PLN 50 for adults and PLN 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Andromeda

Things to do

  • 24-hour gym
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (4,844 square foot of space)
  • Meeting rooms

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 5 2026 to January 18 2026 (dates subject to change):
  • Sauna
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 13 January to 26 January:
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 100.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately PLN 50 for adults and from PLN 25 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way)
  • Self-parking fee: PLN 60 per day
  • Rollaway bed fee: PLN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Galaxy Hotel Krakow
Galaxy Hotel
Galaxy Krakow
Galaxy Hotel Hotel
Galaxy Hotel Kraków
Galaxy Hotel Hotel Kraków

Frequently asked questions

Does Galaxy Hotel have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 8:00 AM to 10:00 PM. The swimming pool is closed seasonally each year from January 13 until January 26. The swimming pool will be unavailable from January 5 2026 until January 18 2026 (dates subject to change).

How much does it cost to stay at Galaxy Hotel?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Galaxy Hotel on 17 Nov 2025 start from HK$675.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Galaxy Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Galaxy Hotel?

Self-parking is available for PLN 60 per day.

What time is check-in at Galaxy Hotel?

Check-in start time: 2 PM; check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Galaxy Hotel?

Checkout is at noon.

Does Galaxy Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 110 per vehicle applies.

Where is Galaxy Hotel located?

This family-friendly Kraków hotel is located in the historical district, within a 15-minute walk of Galeria Kazimierz and Oskar Schindler Factory. Main Market Square is 1.2 mi (1.9 km) away.

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Galaxy Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 572 out of 1007 reviews
Rating 8 - Good. 361 out of 1007 reviews
Rating 6 - Okay. 48 out of 1007 reviews
Rating 4 - Poor. 14 out of 1007 reviews
Rating 2 - Terrible. 12 out of 1007 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was very good lots of choice and something for everyone. Beds are super comfortable and a good size. The staff are very friendly and helpful. Will definitely be staying again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent venue for staying and only short walk to Jewish quarter
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly hotel and was great to visit Krakov. Next to the river.
Stayed 5 nights in Apr 2025

10/10 Excellent

Lynsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel lovely and very clean. Spa facilities great for down time. Food in restaurant was very nice too. Breakfast plentiful and open from 6.30.
Stayed 3 nights in Feb 2025

10/10 Excellent

Cefin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, room comfort

Lovely place!

Lovely place and great facilities. We had so much fun in the pool and the saunas.
Stayed 1 night in Jul 2024

8/10 Good

Idan

Liked: Cleanliness, property conditions & facilities
Reasonable hotel, a bit old and smelly. The one time I contacted the reception for a taxi to the airport they offer me a taxi for 300% higher than uber, well, I don’t like hotel can’t be trusted.
Stayed 2 nights in Jul 2025

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in Jun 2024

10/10 Excellent

Annalee

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Good staff and clean room
Stayed 2 nights in Sep 2022

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

Amazing stay with the grandson, easy to get around from the hotel, close to pick up points for trips around the city. Walking distance to Schindler’s factory and Hero square. Chocolate shop inside was a great touch.
Stayed 4 nights in Aug 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and extremely helpful. Lovely clean room. Spa was lovely just disappointing that the hot yub was out of use during our stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotelbwas world class. The reception staff were incredibly helpful and everything about the hotel was perfect. The bar area, swimming pool, breakfast area were so nice. The room was great with an excellent comfortable bed. Looking forward to returning.
Stayed 2 nights in Mar 2023

8/10 Good

ANNA

Liked: Cleanliness
Too hot in room, no instruction how to adjust temperature. Hair shampoo and conditioner would be better separately. Overall hotel nice, clean, quiet with nice brekfast.
Stayed 3 nights in Apr 2025

6/10 Okay

Gavin

Liked: Cleanliness, staff & service
Easy commute by tram from the town centre. Nice pool, friendly staff. Very busy at breakfast times, some popular items don’t get replenished once gone, eg waffles and pancakes.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and facilities available very spacious and clean the only thing that wasn’t very nice was the breakfast fish, meats, salad etc at breakfast but apart from this it was perfect!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel personnel from reception to houskeeping 5*plus.Room clean 5*.Hotel location from turist area walking distance.👍Swimming pool avalible in case of bad weather.I m happy to give for all 5 *
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend away

Hotel beautiful, staff spoke good English and very helpful. You need to download Uber to get around. Spa suite awesome shame jacuzzi broken. Restaurant has limited choice for allergies which is awfully disappointing.
Stayed 2 nights in Oct 2022

10/10 Excellent

Edyta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not all staff members were welcoming and friendly
Stayed 5 nights in Jun 2024

4/10 Poor

Denise

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed the gluten free options on the menu the wheel chair access for my father. It was very disappointing that only 1 channel on the tv (CNN) was in English; then thevlast 4 days of my visit, CNN was no longer available. There was no option for netflix, amazon prime etc.. I spoke to the ladies at the front desk about this, and they said that there isn't anyhing that they can do about it.
Stayed 10 nights in Oct 2022

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fijn hotel vriendelijk personeel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tsubono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
隣にモールがあり、便利。
Stayed 6 nights in Sep 2025

8/10 Good

radovan

Liked: Cleanliness, staff & service, amenities
Limited 15 people-entries to swimming pool and breakfast wasn't perfect as well.
Stayed 1 night in Jul 2025

10/10 Excellent

Shirlee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything!
Stayed 4 nights in Jul 2025

6/10 Okay

Ronni Prinz

Disliked: Room comfort

Ikke mere end okay

God service fra personalet. Ringe morgenmad, værelserne var ikke helt rene og en del af hotellet Lugtede meget af klor. Personalet havde lavet en morgenmads box til os da vi skulle afsted kl 05 til Auschwitz
Stayed 3 nights in Jul 2025

8/10 Good

Tove

Liked: Property conditions & facilities, room comfort

Greit hotel nære sentrum.

Hotel i gåavstand til sentrum. Fint rom, men sjokolade på gulvet (ikke som vi hadde med) etter renhold dag 2. Deilig AC på rommet og deilig spa-område. Personalet virket uinteressert og ga en monoton info på innøvde engelske gloser. Frokosten var sparsom men grei. Likevel et greit hotel å være på.
Stayed 4 nights in Jul 2025