KLCC 私人套房 188 號酒店 @ 艾德里亞之家酒店

The flat at itself at Frasers residences was good, spacious, nice view. However, none of the TV worked, one did not turn up and one just showing interference. But the problem it was in the management. We were told that they failed to update the access card the night we arrived and we could not access our flat, so they put us in another in the next building, at Summer residences with roaches. Only we could moved the next day. Second, the management do not have the 'right' to enter the building where our original flat is located (Frasers), so we needed to meet them in the other building (Summer), which was inconvenient and dodgy

Idea of check in is not idea. Have to make phone call which require IDD for non locals. Cleaning fee is charge but room is absolutely not clean at all. Instructions for checking out prior to check in and check out is different. Random charges to me with no explanation. Internet is not working had to tap my own phone. Tv does not work no channels are applicable. Was told to tap my own YouTube to kill boredom.

Staff were late. Had to call staff who didn't answer phone. Then once phone answered, had to wait for them. Staff also came up with other weird charges to rip-off customers. Basically, you get no formal reception. I would suggest for those wanting to book a place online to use a proper hotel etc. This place sucks.