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关于吉隆坡艾美酒店的点评

5 out of 5
吉隆坡艾美酒店
2 Jalan Stesen Sentral, Kuala Lumpur

点评

9.4

绝佳

10 分 - 超赞。714 条好评，共有 1001 条点评" "
8 分 - 还可以。246 条好评，共有 1001 条点评" "
6 分 - 一般。32 条好评，共有 1001 条点评" "
4 分 - 很差。5 条好评，共有 1001 条点评" "
2 分 - 糟糕。4 条好评，共有 1001 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.2/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Fung Yi Ofanny

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
General Manager 于 2024年02月28日 的回复
Dear Fung Yi Ofanny, Thank you for staying in Le Méridien Kuala Lumpur along with a glowing rating of your stay. We hope that you had a great experience during your time in our hotel and we hope to see you again soon! Best regards, Michael Delargy General Manager

8/10 还可以

Mei Yin

团体旅客
满意：员工和服务、住宿条件和设施、客房舒适度
dirty
Overall is ok, but I'm scared by a dirty pillow with blood
2023 年 11 月入住 1 晚
General Manager 于 2023年11月13日 的回复
Dear Mei Yin, Warmest greetings and thank you for sharing your feedback with us. We sincerely apologize for the dirty pillow cover and it is definitely not in line with our standards, and we hope you will give us another opportunity to be better. The comment has been shared with our team for immediate improvements. Best regards,Michael DelargyGeneral Manager

10/10 超赞

Fung Yi Ofanny

2023 年 10 月入住 1 晚
General Manager 于 2023年10月13日 的回复
Dear Fung Yi Ofanny,Warmest greetings and thank you for rating your experience here 10 out of 10! It has been a pleasure having you here and we look forward to welcoming you back.Best regards,Michael DelargyGeneral Manager

10/10 超赞

LAM

2023 年 10 月入住 1 晚
General Manager 于 2023年10月10日 的回复
Dear LAM,Warmest greetings and thank you for rating your experience here 10 out of 10! It has been a pleasure having you here and we look forward to welcoming you back.Best regards,Michael DelargyGeneral Manager

8/10 还可以

HOI KEUNG LAWSON

与家人出行
满意：清洁度、员工和服务、客房舒适度
Fine
Basically was fine, however, the swimming pool seems too small to share for 2 hotels. Facilities a little out dated.
2023 年 8 月入住 4 晚
General Manager 于 2023年09月4日 的回复
Dear HOI KEUNG LAWSON,Warmest greetings and thank you for taking the time to share your feedback on Expedia. We appreciate your comment shared towards the swimming pool, and have taken note on your feedback on our facilities for future improvements. We strive to provide the best to all our guests and we look forward to welcoming you back!Best regards,Michael DelargyGeneral Manager

10/10 超赞

Fung Yi Ofanny

2023 年 7 月入住 2 晚
General Manager 于 2023年07月7日 的回复
Dear Fung Yi,Warmest greetings and thank you for rating your experience here 10 out of 10! It has been a pleasure having you here and we look forward to welcoming you back.Best regards,Michael DelargyGeneral Manager

10/10 超赞

PAO HSIU

满意：员工和服务，清洁度
2023 年 5 月入住 1 晚
General Manager 于 2023年05月31日 的回复
Dear PAO HSIU,Warmest greetings and thank you for rating your experience here 10 out of 10! It has been a pleasure having you here and we look forward to welcoming you back.Best regards,Michael DelargyGeneral Manager

10/10 超赞

Wong

2023 年 4 月入住 1 晚
General Manager 于 2023年04月25日 的回复
Dear Wong,Warmest greetings and thank you for rating your experience here 10 out of 10! It has been a pleasure having you here and we look forward to welcoming you back.Best regards,Michael DelargyGeneral Manager

8/10 还可以

FUNG YI OFANNY

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 2 晚
General Manager 于 2023年02月3日 的回复
Dear FUNG YI OFANNY,Warmest greetings and thank you for choosing to stay with us. We strive to provide the best experience to all our guests. It has been a pleasure having you here and look forward to welcoming you back!Best regards,Michael DelargyGeneral Manager

10/10 超赞

Peichen

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
很棒的飯店 地點很棒、早餐很棒
2022 年 11 月入住 1 晚
General Manager 于 2023年01月5日 的回复
Dear Peichen, Warmest greetings and thank you for taking the time to share your feedback. We are glad that you enjoyed the breakfast selections prepared by the team. The kind compliments is sincerely appreciated, and we look forward to welcoming you back soon!Best regards,Michael DelargyGeneral Manager

10/10 超赞

Wai Man

2022 年 10 月入住 1 晚
General Manager 于 2022年11月10日 的回复
Dear Wai Man, Thank you for rating your experience here 10 out of 10! We look forward to welcoming you back soon. Best regards,Michael DelargyGeneral Manager

10/10 超赞

QIAN

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很好
2022 年 9 月入住 1 晚
General Manager 于 2022年09月22日 的回复
Dear QIAN, Thank you for sharing your positive feedback on Expedia! We are glad that you had a wonderful time staying here and we look forward to welcoming you back. Best regards,Michael DelargyGeneral Manager

10/10 超赞

Cheng-Chieh

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚
General Manager 于 2022年07月5日 的回复
Dear Cheng-Chieh, Thank you for rating your experience here 10 out of 10! The pleasure is ours to be of your service and we look forward to welcoming you back. Best regards, Michael Delargy General Manager

10/10 超赞

HSIN-I JACK

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 2 晚
Le Méridien Kuala Lumpur 于 2020年03月3日 的回复
Thank you for sharing your feedback and we look forward to your next visit. Best regards, Michael Delargy General Manager

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
位置方便，員工非常有禮貌，酒店設施完善，設計也不錯！ 附近商店也不遠，下次也會再入住此酒店。值得推薦！
2020 年 2 月入住 2 晚
Le Méridien Kuala Lumpur 于 2020年02月21日 的回复
Thank you for recommending our hotel to travelers. It has been a pleasure having you with us and we look forward to welcoming you back! Best regards, Michael Delargy General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 1 晚
Le Méridien Kuala Lumpur 于 2019年12月20日 的回复
Thank you for sharing your feedback with us. We look forward to welcoming you back! Best regards, Michael Delargy General Manager

10/10 超赞

PUI MING

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good location
2019 年 12 月入住 3 晚
Le Méridien Kuala Lumpur 于 2019年12月13日 的回复
Dear PUI MING, Warmest greetings and thank you for sharing your feedback with us. We sincerely appreciate you for taking the time to share your feedback and we look forward to welcoming you back. Best regards, Michael Delargy General Manager

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
每位員工都非常有禮慇勤，盡心為客人解決任何提問。環境丶地點的方便度優勝。惟酒店的個別公眾洗手間偶有不潔失分。自助早餐食物種類繁多，質素一般。
2019 年 11 月入住 3 晚
Le Méridien Kuala Lumpur 于 2019年11月21日 的回复
Thank you for your kind compliments. Moving forward, we have noted on your comments and will work on areas which needs improvement. We look forward to welcoming you back. Best regards, Michael Delargy General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 3 晚
Le Méridien Kuala Lumpur 于 2019年10月10日 的回复
Dear Guest, Thank you for rating your experience here, and we look forward to welcoming you back. Best regards, Michael Delargy General Manager

10/10 超赞

Yen Kuo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It is great!
The hotel is doing great in all respects. The services are everywhere when you need it. I am especially grateful to the counter manager Mr. Das when he was trying to fix my concern and get the wonderful results for us. I truly enjoy there. Definitely I will return there if I have chance to travel KL again !
2019 年 9 月入住 3 晚
Le Méridien Kuala Lumpur 于 2019年09月23日 的回复
Dear Yen Kuo, Warmest greetings and thank you for the generous compliments! We are proud to hear that you had a wonderful experience, and that Das was able to attend to your concerns efficiently. It has been wonderful to have you here and we look forward to see you again soon. Have a pleasant day. Best regards, Michael Delargy General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Le Méridien Kuala Lumpur 于 2019年09月19日 的回复
Dear Guest, Thank you for rating your experience here, 10 out of 10! We look forward to welcoming you back for another exciting experience. Best regards, Michael Delargy General Manager

2/10 糟糕

Xiaokang

不满意：员工和服务
Deposit In cash! No Credit card !
They charged me RM170 through credit card as deposit, and told me it would return back to me. The other morning We had breakfast and paid in cash, the stall is an old women walking with a lame. After 4 month I checked the credit card bill I found the RM170 was charged as consumption and not refund. I made a lot of phone calls and email. At first they told me to wait 14 working days. However, yesterday I was told RM170 was to cover breakfast and tourism tax. Bullshit！Breakfast fee must be paid before leaving the hall and I paid in Cash. Every time I called, the staff was polite and asked my phone number and email address. But no one replied and told me what I could to do.
2019 年 4 月入住 1 晚
Le Méridien Kuala Lumpur 于 2019年10月7日 的回复
Dear Xiaokang, Warmest greetings and thank you for sharing your feedback with us. We take your feedback seriously with the intention to improve further. After receiving the comments, the team has investigated and corrective actions has been set in place. It has been a pleasure to have you here and we look forward to welcoming you back. Best regards, Michael Delargy General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 3 晚
Le Méridien Kuala Lumpur 于 2019年08月21日 的回复
Dear Guest, Thank you for rating your experience here, 10/10! We are delighted to receive your feedback and look forward to welcoming you back. Best regards, Michael Delargy General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
everything is excellent.
2019 年 6 月入住 3 晚
Le Méridien Kuala Lumpur 于 2019年06月26日 的回复
Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you had a good time here and look forward to welcoming you back! Best regards, Michael Delargy General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚
Le Méridien Kuala Lumpur 于 2019年06月24日 的回复
Dear Guest, Thank you for rating us! We look forward to see you again. Best regards, Michael Delargy General Manager

10/10 超赞

Kwok cheung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The location is good and near shopping mall
2019 年 5 月入住 1 晚
Le Méridien Kuala Lumpur 于 2019年06月3日 的回复
Dear Kwok Cheung, Thank you for sharing your feedback. We look forward to welcoming you back! Best regards, Michael Delargy General Manager

10/10 超赞

Shu-Wei

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚
Le Méridien Kuala Lumpur 于 2019年05月17日 的回复
Dear Shu-Wei, Thank you for sharing your feedback. We look forward to welcoming you back!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 2 晚
Le Méridien Kuala Lumpur 于 2019年05月16日 的回复
Dear Guest, Thank you for sharing your feedback with us and we look forward to welcoming you back.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
唯一的缺點是會中文的服務人員太少
2019 年 4 月入住 4 晚

8/10 还可以

Andy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is very nice, clean, staffs are very polite and helpful, despite i did not arrive till midnight. the only thing that disappointed me is the room did not have a bath.
2019 年 4 月入住 3 晚

8/10 还可以

chenyang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 1 晚

6/10 一般

chi shing

Moderate stay
Mattress is not firm enough. Moderate selection on breakfast. Swimming pool is only 1.2 M depth, not good enough for adult swimmers.
2019 年 2 月入住 3 晚

8/10 还可以

yii shiuan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
地點佳，房間好
房間乾淨整潔，大廳氣派，周圍方便好逛，美食眾多
2019 年 3 月入住 1 晚

10/10 超赞

yii shiuan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
設備高級，位置佳，適合帶爸媽入住
設備高級，位置佳，適合帶爸媽入住
2019 年 3 月入住 1 晚

6/10 一般

chi shing

满意：住宿条件和设施，清洁度
Moderate stay
The bed and pillow are too soft, making me very hard to sleep. Breakfast should have more choices such as fresh juices compared with the price and rating of the hotel.
2019 年 2 月入住 1 晚

10/10 超赞

Leung，HK

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location at KL Sentral, all transportation around and access to all major attraction
2019 年 2 月入住 1 晚

10/10 超赞

Eva

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
來吉隆坡極力推薦-艾美吉隆坡酒店
來吉隆坡玩，強力推薦一定要住艾美吉隆坡酒店 地點在中央車站旁=台北車站，交通便利 昨天一到剛好有舞龍舞獅表演 一進飯店，他們還有準備小禮物 有紅包袋、金幣巧克力、幸運餅乾跟兩顆橘子 讓人倍感貼心 早餐餐廳很華麗且菜色豐富，不過是要加價的 假如還有機會來吉隆坡，我還是會選艾美酒店
2019 年 2 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很棒的住宿體驗！
2019 年 1 月入住 1 晚

8/10 还可以

mingche

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
交通方便，就在車站內可以直達酒店。 房間尚算乾淨整潔，職員服務態度良好。 酒店設施亦屬完善，一出電梯直到泳池。
2018 年 12 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 18 晚

8/10 还可以

CY，Taipei

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location, convenient to public transportations.
2018 年 11 月入住 5 晚

8/10 还可以

Yan Yung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常棒的住宿體驗
非常棒的住宿體驗，絕佳的地點，從KL SENTRAL車站就可走連通道進飯店非常方便，設施服務也都很好，櫃台與總機都會中文，有機會還會選擇Le Meridien
2018 年 9 月入住 3 晚

10/10 超赞

Toby

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff is consideration of many kind services
The staff so nice. Thank you for the birthday cake & card.
2018 年 9 月入住 1 晚

8/10 还可以

kl，hk

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staffs are friendly and helpful. Hotel location is convenient, nearby rail stations. Buffet breakfast is generally good. Beddings are clean and tidy except no bath tub, and the room was not ready until 4:30 pm.
2018 年 8 月入住 3 晚

10/10 超赞

io chun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不錯
很棒的酒店 位置一流 但是唯一講缺點一定是早餐 早餐選擇選不少 但是完全不合胃口...倒第一次
2018 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
飯店位置
2018 年 8 月入住 2 晚

8/10 还可以

jacky，hk

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location
Centrally locates with easy access to any public transports. I stayed at this hotel every time when I visit KL. no better choice for me to consider.
2018 年 7 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great room service, nice room design, convenient travel point
2018 年 7 月入住 2 晚