室外泳池;7:00 至 20:00 開放;躺椅

吉隆坡賓樂雅精選酒店的評價

5 out of 5

評價

8.4

很好

10 分評分,優異;449 則評價中有 232 則" "
8 分評分,不錯;449 則評價中有 125 則" "
6 分評分,一般;449 則評價中有 50 則" "
4 分評分,欠佳;449 則評價中有 29 則" "
2 分評分,很差;449 則評價中有 13 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Larry Siu Leung

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room is spacious with high ceiling. Staff are helpful and friendly.
於 2023 年 11 月住了 4 晚
Cristian Nannucci 於 2023年12月4日的回應
Dear Larry,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Cyrus

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
職員很幫忙,可以叫職員幫忙call的士,地點很方便去大型廣場shopping 座車很快就到,去阿羅街夜市又很快。
Cristian Nannucci 於 2023年11月15日的回應
Dear Cyrus,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

SHUK KUEN MAGGIE

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Cristian Nannucci 於 2023年11月10日的回應
Dear Maggie,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
於 2023 年 10 月住了 2 晚
Cristian Nannucci 於 2023年11月10日的回應
Dear Valued Guest,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般

Man Yin

伴侶同遊
Location is great as it is within 5-10 walk for all necessities for a tourist. However, the room assigned is facing main road that can be watched through the toilet via the roof outside. Waterflowing always happened during and after bathing that wet the toilet.
於 2023 年 6 月住了 6 晚

8/10 不錯

wing hong

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 5 晚
Cristian Nannucci 於 2023年3月14日的回應
Dear Wing Hong,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to KL. The team is thrilled to have received such positive rating, thank you. We hope to see you again soon. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Jie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 4 晚
Cristian Nannucci 於 2023年1月29日的回應
Dear Jie,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice and clean and newly renovated hotel in a great location. Great facilities. Lack of directional signage that clearly point the way to the lifts and to rooms in a hotel. An information on the drinking tap water would be nice. And sounds of walking footsteps, closing door are loud.
於 2022 年 11 月住了 2 晚
Cristian Nannucci 於 2023年1月10日的回應
Dear Anonymous,We are delighted to know that you enjoyed our warm hospitality and service during your stay at PARKROYAL COLLECTION Kuala Lumpur. We have noted your comments on several improvements and we strive to maintain the highest standards of guest satisfaction. Thank you for taking the time to provide us with your feedback and I look forward to having you again.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 一般

Suet Yan

於 2022 年 9 月住了 2 晚
Cristian Nannucci 於 2022年10月3日的回應
Dear Suet Yan,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your recent visit. We are disappointed for the low rating and that obviously you did not have a pleasant stay experience. This is certainly not the standard of service we are aiming for and I apologise for the inconvenience caused. We are grateful that you had chosen to stay with PARKROYAL COLLECTION Kuala Lumpur. We hope to welcome you back again. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

YU CHIANG

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 4 晚
Cristian Nannucci 於 2022年7月17日的回應
Dear Yu Ching, The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received such positive feedback, thank you. We hope to see you again soon. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯

Chia Ni

讚好:整潔度、職員與服務和住宿狀況
If can refurnish.. good
於 2024 年 4 月住了 2 晚

2/10 很差

Adrian

不滿:整潔度
於 2024 年 4 月住了 3 晚
Gary Loke 於 2024年5月2日的回應
Dear Adrian, Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Aidawani

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Highly recommend. Staff were delightful and so was the food. Lots of option in and out of hotel.
於 2024 年 4 月住了 4 晚
Gary Loke 於 2024年5月2日的回應
Dear Aidawani,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Siti Aidawani

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Service was superb! Highly recommend!
於 2024 年 4 月住了 2 晚
Gary Loke 於 2024年5月2日的回應
Siti Aidawani,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Manerah

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very pleasant stay. Location is great and close to anything you need to be by. Staff is warm and welcoming and very helpful. The room and the amenities were also great. Thank you very much.
於 2024 年 4 月住了 2 晚
Gary Loke 於 2024年5月2日的回應
Dear Manerah, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般

Phe Ing

家人同遊
不滿:職員與服務
Lack of staff when checking and phone is not working to call out house keeping or concierge
於 2024 年 4 月住了 3 晚
Gary Loke 於 2024年5月2日的回應
Dear Phe Ing,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Johannes

讚好:整潔度、職員與服務、設施服務和住宿狀況
Fine rooms, beautiful pool (very little shadow).nice people. Close to public transport monorail. Pricy Buffett for breakfast lunch and dinner. Good location.
於 2024 年 4 月住了 5 晚
Gary Loke 於 2024年5月2日的回應
Dear Johannes, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 欠佳

Sarah

家人同遊
不滿:職員與服務和設施服務
The hotel is rated as 5 stars, but the services was not really worth 1 star. The check in was very confusing and terribly long! There was only one receptionist who seemed to be slow (perhaps a difficult customer?). There was one customer in front of us (not counting the one being served) and after we had waited for 10 to 15 minutes they left yhe line in frustration. Finally a second receptionist showed up. The receptionest wasn't friendly. No one helped us with our luggage. The room was very small. No complimentary tea, coffees or coffee maker. Our room doesn't have safe or refrigerator. The worst part was our next door was very loud. We can hear everything. It was very hard to get any good sleep. Breakfast was very good. Our room was very clean.
於 2024 年 4 月住了 2 晚
Gary Loke 於 2024年5月2日的回應
Dear Sarah, Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯

Koki

家人同遊
讚好:職員與服務
普通のホテル。デザインはおしゃれ。
於 2024 年 3 月住了 4 晚
Gary Loke 於 2024年4月15日的回應
Dear Koki,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般

Noelle (Darmstadt)

伴侶同遊, 多人同遊
讚好:職員與服務和設施服務
Sehr gute Lage und nettes Personal. Leider sehr laut, da Türen den Lärm auf dem Flur nicht abschirmen. Außerdem teilweise schimmlige Räume. Wir haben aber unser Zimmer wechseln dürfen und dort war das dann besser
於 2024 年 4 月住了 4 晚
Gary Loke 於 2024年4月15日的回應
Dear Noelle,Thank you for taking the time to share your stay experience with us at PARKROYAL COLLECTION Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience. We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience. Please email the hotel or me directly. We hope you will give us another chance to welcome you back for a better stay experience. Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Wei Wen

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed with Park Royal collection for all my family’s visit to KL. Convenient area for shopping. Staffs are friendly and helpful.
於 2024 年 3 月住了 4 晚
Gary Loke 於 2024年4月15日的回應
Dear Wei Wen,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯

Shizu

讚好:整潔度、職員與服務、設施服務和住宿狀況
観光や食事にも便利な場所にあります。 ハウスキーパーの方の対応が丁寧で、気持ちの良い滞在になりました。
於 2024 年 3 月住了 2 晚
Gary Loke 於 2024年4月15日的回應
Dear Shizu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Weng Kuan

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient to get around. Plenty of malls and food options. Located in the heart of Bukit Bintang, feel safe walking around.
於 2024 年 3 月住了 3 晚
Gary Loke 於 2024年4月15日的回應
Dear Weng Kuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般

Tun Chin

讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Wait to check in about 40 mins. .
於 2024 年 3 月住了 2 晚
Gary Loke 於 2024年4月3日的回應
Dear Tun Chin,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Jason

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The club lounge access with choice of offerings. Pool bar menu and drink choice not great
於 2024 年 3 月住了 4 晚
Gary Loke 於 2024年4月5日的回應
Dear Jason,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 欠佳

chung chuen

多人同遊
讚好:住宿狀況
不滿:整潔度
The bathtub is a bit small for people over 150 lbs, bathroom hardware is a bit cheap and no rain shower. No automated blinds which should also be a standard for five star hotels these days. Elevator is a bit frustrating to operate. Overnight laundry service is not up to par with any five star hotel, told me I can’t get back my clothes until 8pm the next day. Breakfast has a lot of variety, but not necessarily mean it’s good. Room is clean for the most part, sheets are not clean and have stains. Didn’t really complaint since I’m only staying for one night.
於 2024 年 3 月住了 1 晚
Gary Loke 於 2024年4月3日的回應
Dear Chung Chuen,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯

Alexandra

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing stay - excellent facilities, gorgeous aesthetic interior and perfect location
於 2024 年 3 月住了 1 晚
Gary Loke 於 2024年4月2日的回應
Dear Alexandra,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Takashi

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Gary Loke 於 2024年4月2日的回應
Dear Takashi,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯

Kazuhiro

讚好:住宿狀況
於 2024 年 3 月住了 3 晚
Cristian Nannucci 於 2024年3月26日的回應
Dear Kazuhiro,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Izumi

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Cristian Nannucci 於 2024年3月26日的回應
Dear Izumi,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 不錯

tomoki

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 2 晚
Cristian Nannucci 於 2024年3月26日的回應
Dear Tomoki,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 一般

Yuko

Great location and beautiful hotel.
於 2024 年 3 月住了 1 晚
Cristian Nannucci 於 2024年3月22日的回應
Dear Yuko,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Masuhiro

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location.
於 2024 年 3 月住了 3 晚
Cristian Nannucci 於 2024年3月22日的回應
Dear Masuhiro,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯

Terence

讚好:整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Cristian Nannucci 於 2024年3月22日的回應
Dear Terence,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Ahson

讚好:整潔度、職員與服務和住宿狀況
A great hotel within 5 minutes walk of the Bukit Bintang Monorail Station and one other train line. Easy acces from KL Sentral station. Modern, clean, and very nice. The breakfast Buffet was good but a little pricy. In the heart of Bukit Bintang, can’t go wrong with this hotel! Thanks for a great experience!!
於 2024 年 3 月住了 5 晚
Cristian Nannucci 於 2024年3月22日的回應
Dear Ahson,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

2/10 很差

Deepesh

多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Room chosen does not have a window . Window is in the toilet that too flush against a sheer wall . This should be mentioned when they give room descriptions ! Who stays in a room without a window . Ask service to have to the room cleaned at 10 am . Come back at 1.30 pm no service done . Call service - there is a queue , we cannot control housekeeping . It should call itself a motel instead of hotel !
於 2024 年 3 月住了 3 晚
Cristian Nannucci 於 2024年3月22日的回應
Dear Deepesh,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 一般

Ka Leong Nicholas

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location of the property was great, super near to some of the malls in KL. Also enjoyed omakase lunch experience at Sushi Qubey. One of the disappointing part of my stay was actually the Club Lounge as the drinks available were quite limited, and that there were no finger food or snacks provided unless you went there during their cocktail hour. The room was also not quite sound-proofed. I could hear coughing, laughter and people walking outside the room from the bed/sofa area (which is quite far in). Lastly, thought it was quite silly was that the in-room drinks (even the non-alcoholic drinks) were chargeable even though I’ve booked a room with Club Lounge access which would give me the same drinks for free.
於 2024 年 3 月住了 3 晚
Cristian Nannucci 於 2024年3月22日的回應
Dear Ka Leong,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 一般

Sharlene

家人同遊, 親子同遊
.
於 2024 年 2 月住了 4 晚
Cristian Nannucci 於 2024年3月5日的回應
Dear Sharlene,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Tomoo

讚好:整潔度、設施服務和住宿狀況
Excellent hospitality. Perfect location. Definitely stay again.
於 2024 年 2 月住了 1 晚
Cristian Nannucci 於 2024年3月5日的回應
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Tomoo

讚好:整潔度、職員與服務、設施服務和住宿狀況
Best location in Kuala Lumpur. Nice hospitality. The only I may want to point out would be "If there was a bath tub in the shower room". But, it was just perfect.
於 2024 年 2 月住了 1 晚
Cristian Nannucci 於 2024年3月5日的回應
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Joan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best location right next to KLCC, pavillion, lot 10 and all the shopping and dining options.the pool facilities were nice but small. Easy to get to the train station or get a grab anywhere from there. The room was very clean and modern. Bed and pillows were fine. They have a nice bar on ground floor with lovely live music bands on the weekends.
於 2024 年 2 月住了 3 晚
Cristian Nannucci 於 2024年3月5日的回應
Dear Joan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Jennish

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best place to stay in kl.
於 2024 年 1 月住了 2 晚
Cristian Nannucci 於 2024年2月9日的回應
Dear Jennish,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Abdul Rais Rohana

讚好:整潔度、職員與服務和住宿狀況
Helpful staff. Fast in responding to guests request. Walkable to most places, except for the traffic congestion which was really crazy during peak period, in which I wonder why this was not resolved for many years now ..
於 2024 年 2 月住了 2 晚
Cristian Nannucci 於 2024年3月5日的回應
Dear Abdul Rais,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Yeow Khuan

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had some problem with the shower but the team sent an experienced technician and resolved the issue within 10 minutes. No question asked.
於 2024 年 1 月住了 3 晚
Cristian Nannucci 於 2024年3月5日的回應
Dear Yeow Khuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 欠佳

Nigel (Hayes)

不滿:設施服務和住宿狀況
Long queue at check-in. Room wasn’t ready even though I was an hour early for the check-in. Had to wait a long time to get the room after the actual check-in time. Mini bar was empty. There was no iron or ironing board which I had to request it. Bathroom didn’t have a bin. Air conditioning wasn’t working to the max . The temperature in the room wouldn’t go below 22 degrees while we on 17th floor and it was 35 degrees outside. I was expecting a lot more from a hotel like ParkRoyal.
於 2024 年 1 月住了 4 晚
Cristian Nannucci 於 2024年3月5日的回應
Dear NIgel,Thank you for taking the time to share your feedback with us. We are truly disappointed to learn that your recent stay did not meet your expectations. Our team strives to provide exceptional service and accommodations to all our guests, and we apologize for falling short in your case.We value your input and would like to address your concerns directly. Please reach out to us so we can discuss your experience further and work towards resolving any issues you encountered.Despite the challenges you faced during your stay, we sincerely hope that you will give us another opportunity to exceed your expectations. We would love the chance to welcome you back for another refreshing stay and demonstrate the high level of hospitality that we are known for.Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯

George

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Cristian Nannucci 於 2024年3月5日的回應
Dear George,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般

TOYOKAZU

家人同遊
讚好:整潔度、職員與服務和設施服務
Conveniently located near the station and shopping mall.
於 2024 年 1 月住了 3 晚
Cristian Nannucci 於 2024年1月30日的回應
Dear Toyokazu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 優異

yongseok

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
Cristian Nannucci 於 2024年1月30日的回應
Dear Yongsok,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 優異

Naoko

讚好:整潔度、職員與服務、設施服務和住宿狀況
駅から近くて便利でした。マレーシアの他の高級ホテルと比較してもスタッフも親切で快適さは問題がありませんでした。贅沢をいわせていただければ、お部屋がもう少し広いとうれしいです。
於 2024 年 1 月住了 1 晚
Cristian Nannucci 於 2024年1月30日的回應
Dear Naoko,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 優異

MUHAMMAD ZHAFRAN

Cristian Nannucci 於 2024年1月30日的回應
Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur