Dante imagined nine circles of hell. He missed one, and that circle is called the Sunday Hotel Near Petronas Twin Towers. We checked all the reviews and it looked great, but with new management comes new depths of gross incompetence.
We booked through Expedia, were it stated we could pay on arrival and there was a breakfast buffet and pool available for guest use. Reviews said there was a a place to store luggage prior to check-in. This information was not correct
Here are some bullet points.
- the coffee machine and cafe accept credits cards, but reception ONLY accepts cash or bank transfers. You read that correctly. We were given directions to walk to an ATM. Those directions were completely wrong. It was 35 degrees Celsius.
- despite booking a studio apartment for three adults, they only cut one key initially and insisted that was all that was possible.
- the rooms were “made up” as long as you consider having no towels or spare toilet paper to be made up. Towels finally arrived after 7 hours of complaining. Toilet paper never did.
- the buffet breakfast is a dingy cafe with four items on the menu and no buffet. All items arrived cold despite being there early.
- the pool looks nice, but they left a closed sign up in front of it our entire stay with no explanation.
-luggage storage is at a grocery, and costs extra. The staff did not even bother to tell us this much after saying they wouldn’t accept it. We had to ask.
- WiFi is not reliable
Stay anywhere else.
Raechel
2025 年 7 月入住 2 晚
10/10 超赞
Anish
2025 年 7 月 26 日
满意:清洁度、服务设施、住宿条件和设施
Breakfast is terrible. Chef don't serve an extra piece of bread. No tea or drink if you late to have breakfast. I left a loaf of bread for the cook to serve others if someone asks. The apartment was superb. But WiFi was down for the whole day
Anish
2025 年 7 月入住 4 晚
10/10 超赞
Abdullah,Melbourne
2025 年 5 月 19 日
满意:住宿条件和设施,清洁度
Had a large family of 6. Was a very comfortable stay. Great location. Short walk to night food market and Bukit Bintang.
Customer service from management was excellent!
Abdullah
2025 年 5 月入住 5 晚
6/10 一般
SiewTin
与配偶出行
2025 年 4 月 22 日
满意:服务设施
不满意:清洁度
Excellent location and nice property but not well managed/ maintained.
Cleanliness can improve 7/10, a bit of stale smell in the bathroom.
Nice kitchen but poorly equipped - hardly anything usable for cooking (a very blunt knife, and a soup ladle), no tea towel (or paper towel), mush missy of limited cutleries and crockeries.
Reception counter - ‘back in 5 mins’ sign is on the times I needed help. Had to call several times for response.
Key return - suggestion is to set up a key drop box by the reception so that guests can drop the keys outside of reception hours. I was asked to pass keys to security guard with no one at security counter. Managed to find another security person, he doesn’t know anything about this system.
SiewTin
2025 年 4 月入住 2 晚
10/10 超赞
真实旅客
2025 年 2 月 28 日
满意:客房舒适度,清洁度
Great place to stay! Near restaurants, coffee shops and bars.
Elevator(s) are slow because of so many people, have many elevators but only one operational at a time, so you'll be waiting alot. Wifi is slow! No hotel staff at night. Check- in and out were simple.
真实旅客
2025 年 2 月入住 2 晚
10/10 超赞
LUQMAN
与家人出行
2024 年 6 月 4 日
满意:清洁度、服务设施、住宿条件和设施
Location of the Property is away from nearby shops. However, the area is quiet and suits for people who prefer a conducive environment
LUQMAN
2024 年 6 月入住 2 晚
8/10 还可以
youngjin
商务旅客
2024 年 4 月 26 日
满意:客房舒适度,清洁度
youngjin
2024 年 4 月入住 4 晚
6/10 一般
Mark
2024 年 3 月 29 日
满意:客房舒适度
不满意:清洁度
Tourist stay
Messed up elevator card keys, very frustrating. Gym equipment is top notch. Friendly staff. Nice pool. Decent restaurant right there.
Mark
2024 年 3 月入住 3 晚
4/10 很差
Kristine
与家人出行
2024 年 3 月 11 日
满意:客房舒适度
This place is worn and outdated. Alot of small ants/bugs in the apartment. When I let them know they sent housekeeping who came with a towel and swiped them away. Not very helpful. I even found them in my suitcase which wasn't even on the floor. We clogged one of the toilets, and were told it was because we had thrown toiletpaper in the bowl. Noone had told us not to. Every other place we staied in Malaysia we asked, and they told us that we could throw toiletpaper in the bowl, so I'm not sure if this was the actual reason.