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Reviews of New Akan Hotel

3.5 out of 5
New Akan Hotel
2-8-8 Akanko Onsen, Akan-cho, Kushiro, Hokkaido

Reviews

8.0

Very good

Rating 10 - Excellent. 38 out of 135 reviews" "
Rating 8 - Good. 62 out of 135 reviews" "
Rating 6 - Okay. 25 out of 135 reviews" "
Rating 4 - Poor. 8 out of 135 reviews" "
Rating 2 - Terrible. 2 out of 135 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jean-Marc

Stayed 1 night in Feb 2022

6/10 Okay

SHIRO

Liked: Staff & service, room comfort
Food is good, the roof top bath is terrible.
Everything is good except the roof top bath… that was really disappointing. You should not be deceived by the picture….
Stayed 1 night in Aug 2021

10/10 Excellent

Ranson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On Lake View
Some rooms are a bit dated and wifi was weak. Small bathroom given size of room but beautiful views, nice service and great breakfast and dinner buffet (plenty of choices).
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Beautiful views, but antiquated facilities
The hotel is conveniently located on the site of Lake Akan, and our room had a stunning view of the lake. However, overall the room was very old-fashioned - we wondered if it had been renovated since the hotel opened - and it has the tiniest bathroom I have ever seen in Japan. It is so tiny that is difficult to use the toilets comfortably, and some visitors may have problems entering the bathroom. The hotel "upgraded" the toilets by adding a Washlet seat system, but the seat is too big for the old-fashioned toilet bowl and makes the space seem even smaller. Be careful when using the bathtub, as the bathroom floor flooded easily. The dinner and breakfast buffets offered a wide variety of good food with a nice view of the lake. It is a pity, however, that the breakfast buffet only offers margarine, especially since Hokkaido is a great producer of butter.
Stayed 1 night in Aug 2021

8/10 Good

wimolmas

Liked: Staff & service, property conditions & facilities, room comfort
Good service.
Stayed 1 night in Feb 2020

6/10 Okay

KAH CHUAN

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

LIAN HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good relaxing stay with a nice lakeside views
Check-in was fast, efficient and courteously done; staff friendly. Room size is big, bed & toilet clean; the shower curtains however, ave a 'smelly' odour and they were one or two hooks missing and felt 'mouldy'. The decor needs an upgrade overall from the room, lobby to the common areas. Book with a good view of the lake (Lake Akan) and Mt. Oakan. Quite central located in this resort area, and if you drive, easy access to the other lakes like Kussharo and Musho as well as other nice observation points for wonderful views of the lakes and surrounding area. The breakfast and dinner restaurant area is huge and can be busy during peak hours. There is a wide selection of western and local food; they are replenished regularly. The onsen is worth a visit and open almost 24 hours.
Stayed 1 night in Jul 2019

8/10 Good

Jasmine, SINGAPORE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast & dinner were good with lots of variety. The outdoor onsen has excellent view of lake akan. Smelt fishing at lake Akan was excellent and reasonably price compare to other places. Firework was better here compared to other places in Hokkaido. Hot beverages and simple snacks were served during check in. Pillows very hard.
Stayed 1 night in Mar 2019

8/10 Good

Say Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooftop spa!
love the rooftop spa. Great for relax.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a run down condition, wallpaper falling off, bathroom inside the room had stains everywhere including on the sink and basin. Towel had stains. Dinner and breakfast included was buffet style and overall the quality and taste was below average. It seemed like the restaurant could not cope with the influx of customers and food was mostly empty. Felt like it was a war zone. Customers kept having to tell staff that food were empty. No table service, used plates piled as there were insufficient staff to take away used plates. Also we stayed for 2 nights and the buffet food was exactly the same for breakfast and dinner. On the other hand, the lake view in the Japanese tatami room was excellent, best view for the Snow Festival fireworks. Rooftop pool is nice, women's onsen is spacious and has a sauna. Hotel has a minivan driver service to drive you to the car park
Stayed 2 nights in Feb 2019

2/10 Terrible

AS&family, Singapore

Disliked: Property conditions & facilities, room comfort
Not impress by the hotel 70’s decor. Overall badly needed a facelift on its facility, decor and room. Our room is on second floor near the restaurant. The room is full of tapayaki smell when night service ended. Not impressed by hotel buffet, too crowded with many tour groups. Don’t both to go Onsen.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自助餐種類多
好多旅行團, 晚餐時段非常多人, 但食物種類夠多, 甜品豐富, 天台SPA有提供衣服換上, 可以男女共浴
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pleasant Stay
Nice environment. Room needed some renovation. However, the spread at buffet dinner and breakfast was great and good Japanese standard.
Stayed 1 night in Sep 2018

6/10 Okay

Dan

Good buffet dinner and breakfast.
Paid extra for a room with lake view instead, was given a room facing the lake but with no view as the window area is blocked by a huge full branch tree. Very dissappointed not able to enjoy the beautiful sun-set view of the beautiful lake.
Stayed 1 night in Jul 2018

10/10 Excellent

Susan S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, great buffet and spa
Our room was the largest I had ever seen in a Japanese hotel. In addition to the comfortable pair of "twin" beds (which were larger than American twin beds) pushed together, there was a large futon set against a large bay window, so we could relax and enjoy a fantastic view of Lake Akan. The breakfast and dinner buffets included in our room fee provided a broad selection of japanese and western style dishes that were delicious. There was a spa on the roof of the hotel that included two jacuzzies (sp?) and one huge warm pool with semi-submerged lounge chairs. We could lay on the chairs and look up at the stars or enjoy colored light sculptures. Even though there were about two tour bus groups in the hotel, our room and the spa were quiet.
Stayed 1 night in Oct 2017

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely renovated rooms with a good view.
Hotel is well located on the lake. The lobby area is very dated; feels like a 1980's hotel. We had rooms in the Shangri-La wing, which appear to have been recently and very tastefully renovated. They were much more spacious than other hotels in which we stayed in Hokkaido and had beautiful views of the lake. The bathrooms, however, were tiny. The buffet dinner and breakfast were served in the restaurant off the lobby area. I have never seen this many people at a buffet. There appear to have been quite a few tour groups in the hotel. Although it was crowded, with extraordinarily long lines, everything was calm and everybody was extremely polite. Although very few staff spoke a word of English, they were extremely helpful.
Stayed 1 night in Aug 2017

6/10 Okay

Sally, Melbourne

Nice rooftop onsen and spa
We stayed for three nights. Large groups checked in and out of this hotel everyday during our stay. Buffet breakfast and dinner are very crowded. The hotel is right in front of the lake and nice rooftop onsen has spectacular view.
Stayed 3 nights in Jun 2017
Response from New akan hotel reservation section: Aki on 12 Jul 2017
Thank you for visiting us on your trip this time. We are truly sorry for not being able to meet 100% of your expectations. Your constructive feedback will serve to be a source of encouragement for all our staff members working hard to provide even better service. We hope that you will not be deterred by this visit and we eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my heartfelt gratitude towards you for choosing us.

8/10 Good

Chee, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great but it was a little old
The hotel was right by the Lake Akan with excellent public bath and rooftop hot pool. However, you can tell the hotel hasn't been renovated and probably can use an upgrade. The buffet at the hotel provides plenty of options, but the quality kind of hit and miss.
Response from Aki on 13 Jun 2017
We are delighted and thankful to have been chosen by you this trip. Please accept our sincere apologies for the disappointing service experienced during your trip. We are disheartened to hear your criticism, but also sincerely thankful for your constructive observations. Your constructive feedback will be a great motivation for our company and staff members. Lastly, we would like to express our deepest apologies once more for the issues that arose during your visit.

8/10 Good

Dorothy, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable stay
Room size is reasonable n stay is comfortable. Breakfast n dinner is good. Liked the outdoor onsen on the rooftop (swimwear is compulsory). Disadvantaged that no access to Internet in the room except at lobby. Small town n nothing much to do.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place and great hotel. Don't miss the Onsen
The hotel is great and our family room with view to the lake just perfect. We reserved dinner and had breakfast as well. Both were extraordinary and up to the expectations of my Singaporean family. Which means a lot! Onsen was the plus and location is just perfect.Really recomended. Some of the staff (frontal desk upon check-in) were not very friendly or a bit "dry" I would say. However I think it might have been a language barrier issue.

8/10 Good

Elizabeth, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business stay
Staying there on business for a few days. Very friendly people. Staff was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable hotel
Our family stayed for two nights. The lake view Japanese style room is great. Spacious and clean. Staff service is friendly. Only that the buffet dinner and breakfast were crowded because many tourist groups stayed here. Hot spring is good. Especially the swimming pool on roof top, enjoy the open space and Lake Akan to the fullest. A pleasant stay.

6/10 Okay

JKS, honolulu

Disliked: Cleanliness, staff & service, property conditions & facilities
Good and bad
Although the rooms were not up to par with the food and location, it was an ok stay. The front desk people were not the most cordial or friendly. It went beyond a language deficiency. Our nonsmoking room, while clean, had a big wet spot in the carpet, but because there were no other nonsmoking rooms, we opted to keep the room as we did not want to spend the night in a smelly room. There was no air conditioning, so we spent the night with the windows all open to flies and noise. The dinner and breakast buffets and the view of the lake make up for the negatives based on the price we paid.

10/10 Excellent

マユ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

yoshida

Travelled with family
Liked: Cleanliness
食事はバイキングなのですが、席は自由ですが人が多すぎで席は空いてないし食事はあまり美味しくなかったです。 時間制でレストランに入れたら良いと思います。 このご時世コロナの事もあるので密は避けた方が良いと思います。 お風呂は良かったです。
Stayed 1 night in Aug 2022

10/10 Excellent

Shinichiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
天空スパ
屋上の天空スパが最高でした。 今回は生憎天候に恵まれませんでしたが、次回は満点の星空の下で満喫したいです。
Stayed 1 night in Jul 2022

10/10 Excellent

YOKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
子供連れ大人も楽しめる
2度目の利用でしたが、最後まで気持ち良く利用出来ました。チェックアウト後、散策に出かける際、雨天の為雨具が必要でしたが、貸出用の傘を新しく人数分用意してくださり大変助かりました。また屋上プールは貸し出し水着付、大人は阿寒湖を眺めながら、子供達も大喜び。食事も楽しめました。釧路市街、屈斜路で他2宿を利用しましたが、ダントツでこちらのホテルの印象が強く残っています。子供達もここにずっと泊まりたい、、と名残り惜しそうでした。ホテル側の楽しませたいと想いが感じられ、またの機会もこちらを選ぶ事になりそうです。
Stayed 1 night in Jul 2022

8/10 Good

Igarashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔なホテルで快適に過ごせると思います。
Stayed 1 night in Jun 2022

10/10 Excellent

SHINAFUMI LLAMAS

Stayed 1 night in May 2022

10/10 Excellent

YUTAKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても綺麗でご飯も美味しくて、良い旅になりました。
Stayed 1 night in May 2022

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
少し残念でした
案内された客室が掃除されていなかったが、すぐにグレードアップした部屋を案内してくれた。対応は迅速だったが、ちょっと残念な感じ。食事は大変おいしかった。
Stayed 1 night in Jan 2022

10/10 Excellent

shinya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

JURI

Stayed 1 night in Jan 2022

8/10 Good

Kenji

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
絶景と料理は充分に楽しめます。
客室から望む阿寒の風景や天空露天風呂の満天の星空、そして料理は充分過ぎる程に楽しめます。しかし、客室のトイレと洗面台が一緒のユニットバスは、今どきのビジネス系ホテルでもないですし、ほとんど手を加えられていないインテリアはアウトです。価格に見合っていないのを納得した上でのご利用をお勧めします。
Stayed 1 night in Dec 2021

8/10 Good

ヒサシ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
天空風呂からの日の出
Stayed 1 night in Oct 2021

10/10 Excellent

Kouichi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

SEIICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
食事重視のあきのこない温泉ホテル
夕食・朝食共に口コミ通り内容に満足しました。品数が豊富で夕食には、ソフトクリームのバイキング、ぷちスイーツを始めサラダも豊富で飲茶スタイルの中華、家族連れなら、なお満足度が上がるのもわかる。大変満足な食事の時間を阿寒湖を前に雰囲気バッチリでした。
Stayed 1 night in Sep 2021

10/10 Excellent

Takashi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スパ最高
2食付きの湖側の和室部屋でした。部屋も綺麗だし景色も良く見えました。屋上の露天スパは、そうもう広くゆったりくつろげ、最高だと家族も評価しています。
Stayed 1 night in Sep 2021

10/10 Excellent

Kimura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋の水回りの清潔感が微妙でした。
Stayed 1 night in Aug 2021

4/10 Poor

shinobu

Disliked: Cleanliness, property conditions & facilities, room comfort
まぁまぁ
確かに灰皿が無く禁煙の部屋でしたが ものすごくたばこ臭い部屋で替えて欲しいくらいでした
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
食事がとても良かったです。
Stayed 1 night in Aug 2021

10/10 Excellent

AKIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ニュー阿寒ホテル
小学1年と4年の子どもがいたので、座敷のお部屋を探してこのホテルを見つけました。夕食、朝食ともバイキングだったので、好き嫌いがある子ども達にとって、とても楽しかったみたいです。 また、お風呂もとても気持ちよく、最上階のお風呂は絶景で親も子も楽しく過ごせました。 また行きたいです。
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルの建物が立派な割には駐車場はなんとも貧相な感じがした。自分はホテルの前に停められたが、駐車できる台数が限られ、それ以外は少し離れた林の中のようなところに停めることになる。ホテルの建物並みに駐車場も整備して欲しいところ
Stayed 1 night in Jul 2021

8/10 Good

ToMoko

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
食べ物バイキングでがっかりしましたが、 選べたものが美味しかったので良かったです！ 天の温泉も最高でした！
Stayed 1 night in Jul 2021

8/10 Good

Yoshihiro

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

MANAMI

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
スタッフさん、中居さんはイマイチでした。 お布団の敷き方等…ちょっと不満。 でも お料理は最高に美味しかったです。 お風呂もちょうど良く、天空スパは 何時間でも入って入られる程 ロケーションも温度も最高でした。 また行きたいです
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
クリスタル館に宿泊。設備が古いですが、清潔感あり、問題ありませんでした。屋上は湯浴み着を着て入るタイプで、生憎の強風で戻る時寒かったですが、広々として気持ち良かったです。
Stayed 1 night in Apr 2021