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"Bathroom too small"

"Breakfast not offered in hotel but in restaurant 2 floors below the Lobby. Quality of food on offer 3 stars or below. We paid over $330 per night for a small room, old furniture, old carpets and mattresses on beds almost as hard as lying on bricks. This hotel in NO WAY deserves a 9.4 rating. We were very disappointed with the quality of this hotel. The only exceptional feature of this hotel was the staff. My advice is AVOID this hotel. "

"We had a great stay at Nishitetsu Grand Hotel. The superior triple room was very spacious, perfect for three of us with about seven luggages. The double beds were big enough that we didn’t even need the third (foldable futon sofa bed), so we folded it up & used it as a sofa, which made the room feel even bigger. Definitely one of the more spacious rooms I’ve stayed in Japan. The hotel itself is a bit older, but very clean & well kept. The elevators are fast but close quickly, so you have to move fast with your luggage or risk getting cut off. One downside was the AC, it’s centrally controlled & it got pretty warm. You can call staff to adjust it, which helps, but afterward you can’t really fine-tune the temperature."

"Location is absolute best!"

"Room is very small but does the job. Breakfast is themed, we had the Mediterranean one which had pizza and pasta, along with salad and fruits - we were hoping for something more local. Pool is nice, but is a bummer they charge after 7pm. Executive lounge was worth it for drinks and snacks."

"Great location. It would have been nice if they offered more coffee in the room."

"Perfect location with direct accessibility to train station. Good variety of shops and food choices in the vicinity. Stay is perfected by very helpful hotel staff, especially Alisa, who helped with putting me on the same room type for both nights despite my separate booking of different types due to unavailability online."

"It is a short walking distance to the Hakata station "

"AC was good. Room was nice. "