2/10 糟糕
Vincent J.
2025 年 7 月 26 日
满意：清洁度
Extremely Disappointing Stay - Poorly Managed and Zero Accountability
This property has potential, but our experience was ruined by shockingly bad management and a complete lack of care from the agency. On arrival, we found the outdoor sliding door jammed, an upstairs blind that wouldn’t close, and a broken fan. These are basic things that should be checked before guests arrive.The kitchen was missing essentials: no barbecue tools, no scissors, and not even a decent knife to cut vegetables. We had to buy our own just to get by. For the price, this is unacceptable.Worse, there was a noisy construction site right next door, with generators running all day and cement containers being moved overhead. The noise and dust made it impossible to use the pool or relax at the house. We ended up leaving just to get some peace and quiet.We reported this to the agency Interhome immediately. It took Laia until Thursday, almost the end of our stay, to respond, only to tell us none of it was their problem. No apology, no solution, not even a hint of empathy. It’s clear they don’t care about their guests or the quality of their service. We escalated this to the landlord but they were also not willing to compensate in any way for this situation.This house could be great, but as it stands, it’s a disaster. If you run into any issues (and you probably will), don’t expect any help. I would not recommend this property to anyone.
Vincent J.
2025 年 7 月入住 7 晚