Norah Head Lighthouse

Good location and ok sized room. The bathroom is where a few things go wrong: 1) the shampoo and shower gel were empty when we began our stay, 2) the bathroom has a sliding door dangling from the ceiling, leading to a gap in the doorframe even when closed, 3) the shower door also doesn’t fully close, and 4) there’s a lot of little flies on the ceiling. Staff communication is a hit-or-miss: we told the front desk in the morning that the shampoo and shower gel were out and after housekeeping came, they were still not refilled. In the evening, we called again about this issue and they said the housekeeping has ended for the day but they will note for tomorrow and we can pickup travel sized toiletries at the desk in the meantime. The next day, we had the “do not disturb” sign on the door, which was mysteriously flipped to “open for housekeeping” by someone else… we assumed that meant the toiletries were refreshed but they were not! The few positives with communication is the staff did split the queen into two beds upon request and let us store our luggage before and after our stay.

If in the family room, only 2 key cards were allowed but we needed 4 cards as it was a group of 4 adults. requested more but did now allow. One of the drawers did not work either.