NOT SUITABLE FOR SENIORS. Neither the facilities nor the management are adequate. There are no 5 or 6 person rooms, only “hard like tatami” setups in 4-person rooms.
We arrived at 2:00 p.m. with a 78-year-old senior. We asked at reception if the room might be ready so the elderly person could rest after the long trip from San Carlos. The receptionist got up to check, but the manager, Jeison, stopped her and said check-in time was 3:00 p.m. We waited in the lobby until 3:00 p.m.
The room only had two double beds. The fifth person had to sleep on a thin 2-inch mat placed over a roll-out board under one of the beds. The number of towels, pillows, and blankets was for four people, not for the five I had booked. Reception’s response was that all rooms are like that. They sent an extra set of towels and blankets, but the fifth person still had to sleep on a mat on the floor, not pleasant at all.
Breakfast and the waiters’ service were very good.
What was unpleasant was the lack of consideration for the elderly person and the fact that they charge for 5 person rooms when they don’t actually have them, instead, they squeeze an extra guest uncomfortably into a 4 person room.