Overall I agree with other reviews, even the negative ones. We stayed during the low season, so I don’t know what it’s like when the occupancy is 50% and more. We loved how private it felt, and staff were very accommodating and put a lot of care to make us feel very special. Top 3 highlights are amazing view of volcano, staff and thermal pool/swim up bar & jacuzzi. Negatives are like others said, there’s a very busy road just beyond the property, so if you wake up early and hang out on the balcony, all you hear is a traffic noise from there unfortunately. But the volcano view is amazing, so I guess you just have to tune it out. Robes and pool towels need some updating - robe was very worn out and fraying at many parts. Pool towels aren’t as comfy as room towels, which is somewhat expected, but they can definitely improve on making them smell better. Also, maybe because it is low season, I was woken up by cranking noise one morning, most likely doing some renovations in other rooms. I understand it’s the perfect time to do it, but maybe not at 6am. I loved how the jacuzzi areas were set up, but only 1 out of 4 was warm enough for me to sit in - maybe because not enough guests were there to keep all 4 nice and hot, but I wish they let us know about it. You might think I have lots to complain about, but I think they are more about being there in low season. I would still give them 4-5 stars for their excellent services - they went above and beyond, and I would love to go back.
