Lake Charles Spa Hotel

"no kids"

"Great place! Clean property and great staff!"

" The hotel was very short-staffed, which resulted in us having to wait about 2 hours past check-in before we could get into our room. The staff was very nice and were working hard to meet our needs. They did upgrade us to a suite. The next morning they kept running out of coffee and the breakfast was not up to par."

"Room was clean but sofa was torn up badly … didn’t even get the room I requested … just a very bad experience "

"Disappointing stay – major cleanliness and noise issues I stayed here last Saturday night and unfortunately cannot recommend this hotel. There were several issues that made our stay uncomfortable: Cleanliness: We found a cockroach by the coffeemaker, and the carpet throughout the room was visibly dirty. Noise: The air conditioning unit was extremely loud, making it difficult to get a good night's sleep. Service: The staff member serving breakfast was very rude and unprofessional. Overall, the lack of hygiene and poor service was unacceptable. I won’t be returning."

"Ramona was awesome and made our visit very memorable and was very helpful and courteous throughout the visit, however the young lady who works the 7-3 shift was not so helpful and friendly. I told her we needed towels being that we ran out and to her it didn’t seem like a sense of urgency. When we came back someone had entered our room, removed the towels and didn’t place any more so I mentioned to her about the towel situation and stated that our trash wasn’t removed or bed made up. She proceeded to say someone else will come back to clean etc. but that didn’t make sense.We didn’t even stay our full time because it was giving us we were a bother to her so we packed up, left and went back home. My husband did also say the lady from the late night shift 11-7pm was very friendly as well. Overall we enjoyed our stay whilst we were here and visiting the Casinos but we won’t be visiting again."

"The shower wasn’t clean, there was hair on the walls. The toilet flooded and we were told we put too much toilet paper, which wasn’t the case. The water pressure in the shower was extremely low. The staff was not very friendly. "