Lake Helen Hotel with Pool

"The room itself was just ok. It seems as if cleaning is very rushed. The corners in the room and hallways were quite dusty. The whole place seemed runned down and old but the rooms had newer upgrades. The pool area definitely does not look like the photos. The AC had to run constantly in order to keep the room at 71 degrees and it was pretty loud. The main issue I had is that I reserved a king suite via hotels.com but was given a basic double queen room on arrival. When I mentioned I reserved and paid for a king suite, the employee said there was nothing she could do since there were no king suites available. I’m currently working with hotels.com to be reimbursed for the difference. We chose this specific hotel since it was the only one that offered a shuttle to the Sanford airport and they were accommodating to that. While most staff was kind to our faces, the one that checked us in seemed to be irritated or annoyed when speaking to other guests on the phone. Overall it served its purpose but I wouldn’t stay again if I didn’t have to and I wouldn’t recommend it unless someone really needed the Sanford airport shuttle. "

"We were very excited to try a new place for vacation. The indoor and outdoor pools were a huge hit with the kiddos. Being right on the beach was awesome!! My only complaint is that the hot tub was being used mostly as a bathtub for young ones to swim in with their floaties. Having them jumping into a space that is made for adults and not a lot of supervision was very frustrating. I feel a little more staff presence was needed. However over all a great trip was had.!!"

"The room and overall building was so dirty, i dont understand why its called resort and why do they charge resort fees. "

"Amazing place,"

"It was a great stay!"

"Didn’t have a kitchen. Ice only available on 3rd floor. No coffee in lobby. Had to go to restaurant. Paid for parking. Don’t think I would come back."

"Awesome, quiet place to stay! Love the heated pool, temp was perfect! Appreciated all the tables and lounge chairs. The breakfast was better than advertised! Whomever is making the pancakes… they are awesome!! Like crepes! We loved them! I would recommend maybe a couple of umbrellas on the lower lounge deck, but that’s all. Everything else was really great!! Thank you! We will be back!"

"We stayed for 3 days and every morning was the same hot breakfast. "

"My check-in took 3.5 hours. My room was smelly. "