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奧爾巴尼機場歡朋套房酒店的評價

2.5 out of 5
奧爾巴尼機場歡朋套房酒店
45 British American Blvd, Latham, NY

評價

8.4

很好

10 分評分，優異；1130 則評價中有 620 則" "
8 分評分，不錯；1130 則評價中有 262 則" "
6 分評分，一般；1130 則評價中有 97 則" "
4 分評分，欠佳；1130 則評價中有 74 則" "
2 分評分，很差；1130 則評價中有 77 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Ju-Hsin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
離機場近, 房間乾淨
於 2023 年 10 月住了 2 晚
HAMPTON INN AND SUITES 於 2023年11月6日的回應
Thank you we are glade to here you enjoyed your stay and we apricated that our rooms were up to your standards

2/10 很差

Rebecca

不滿：整潔度、職員與服務、設施服務和住宿狀況
I have visited this hotel many times over the years and have referred friends and family here. This time I had a prepaid room at the end of a long day of travels and arrived late - called ahead to make sure they knew I was coming and room was held. I arrived at almost midnight to a room that was saturated with cigarette smoke. It had obviously been a smoking room that wasn’t stripped - it made me want to vomit to be in there. I called the front desk and was told the hotel was sold out and sorry. Do not stay in room 406 if you are a nonsmoker. Wanted to take a bath but found pubic hair and grit in the tub so opted out. Fortunately I had a small can of Lysol with me. Between that and the bathroom exhaust fan I made through the night. The horrible coffee on the way out was a bonus. So disappointed and no compensation offered. Sad.
於 2024 年 4 月住了 1 晚

10/10 優異

edward (syracuse)

讚好：整潔度、職員與服務和住宿狀況
A better than expected place to stay
於 2024 年 4 月住了 3 晚
Sarah 於 2024年4月30日的回應
Dear Edward, Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We are looking forward to welcoming you back to the hotel as a guest in the near future.

8/10 不錯

Lily

讚好：整潔度、職員與服務和住宿狀況
Great staff at checkin and the room was great. Clean and updated. The breakfast was not good. Bacon was not real bacon. People were throwing it away. Toaster don’t work. Muffins were from fridge and stale.
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月30日的回應
Dear Lily, thank you for taking time to review your stay with us. I am happy to hear that our staff made your stay pleasant. I am disappointed to hear that the breakfast selection was not up to par. I hope to see you again as a guest in our hotel.

6/10 一般

Dave

讚好：住宿狀況
When I checked in an asked if they had coffee early in morning because we had an early flight to Florida. They said yes /24 hours. 2:30 am I go down to lobby for coffee, one was empty and the other was ice cold
於 2024 年 4 月住了 1 晚

10/10 優異

MARK

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月25日的回應
Thank you for your review. I am glad that you enjoyed your stay with us. We look forward to seeing you again as a guest in our hotel.

10/10 優異

Andrea

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They was very nice and the front representative was very helpful.
於 2024 年 4 月住了 1 晚
SS 於 2024年4月25日的回應
Dear Andrea, Thank you for your kind words. We appreciate your business and your trust in us. We are very happy to hear that you enjoyed your stay with us.

6/10 一般

Yvan

伴侶同遊
讚好：設施服務
不滿：整潔度和住宿狀況
Pas à la hauteur des Hampton Inn
於 2024 年 4 月住了 1 晚

2/10 很差

Christopher

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Carpets are worn, faucets leak, hvac is old and noisy, front desk staff unable or unwilling to provide a pillow for the hide a bed for my son. “We don’t have any extra pillows” is what I was told. A hotel without an extra pillow should tell you all you need to know.
於 2024 年 4 月住了 1 晚

10/10 優異

Joanne

家人同遊
讚好：設施服務
Very clean.Staff was very kind and knowledgeable
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月25日的回應
Dear Joanne, Thank you for your review of your stay with us. We truly appreciate your feedback. We look forward to welcoming you back as a guest.

8/10 不錯

Diane

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place. Clean.
於 2024 年 1 月住了 1 晚

6/10 一般

Thomas

家人同遊
讚好：職員與服務
不滿：住宿狀況
Rooms were not very nice, carpet was pulling up off floor, coat rack pulling out of the wall, needs renovation and updating
於 2024 年 4 月住了 1 晚

10/10 優異

Klementina

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Excellent
於 2024 年 4 月住了 1 晚

10/10 優異

jeanette

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月30日的回應
Thank you for your review and choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to having you again as a guest in our hotel.

10/10 優異

sara

讚好：整潔度、職員與服務和住宿狀況
Overall it was a good experience
於 2024 年 4 月住了 2 晚

10/10 優異

Mary

家人同遊
Good
於 2024 年 4 月住了 1 晚

2/10 很差

Catherine

多人同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Aucune eau chaude Refus de relocalisation Refus de remboursement Mauvaise information reçue du personnel
於 2024 年 4 月住了 1 晚

2/10 很差

Richard

We were sent to the 4th floor where outside of our room the ceiling must have had a leak and there was an awful smell and fans trying to dry the carpet. There was no hot water to shower in the morning. Awful experience
於 2024 年 4 月住了 1 晚

2/10 很差

Don

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

2/10 很差

Deirdre

I was told there was a 24 hour airport shuttle but it does not start running until 6am, which is ridiculous since there are many flights (including mine) that leave at 6am or even earlier. So we had to move to another hotel (The Hilton Garden Inn which is also at the airport). The desk clerk at the Hampton told us we would not be charged but of course we were.
於 2024 年 4 月住了 1 晚

8/10 不錯

claude (La Guadeloupe)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bien
於 2024 年 4 月住了 1 晚

10/10 優異

Jessica

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

2/10 很差

Jose

家人同遊, 親子同遊, 寵物同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Worst hotel ever
於 2024 年 4 月住了 2 晚
SS 於 2024年4月30日的回應
I hope this finds well. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally emailing us.

8/10 不錯

Linda

讚好：住宿狀況
Very clean property well maintained helpful staff
於 2024 年 4 月住了 2 晚
SS 於 2024年4月13日的回應
Dear Linda, I appreciate your positive feedback about our hotel. I am happy that you enjoyed your stay with us. I am looking forward to welcoming you back soon.

10/10 優異

Susan

讚好：整潔度、職員與服務、設施服務和住宿狀況
convenient, comfortable excellent location
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月13日的回應
Dear Susan, thank you for your review and for choosing our hotel. I am happy to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 優異

Michelle

讚好：整潔度、職員與服務和住宿狀況
Great front door gal at 4:00 pm
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月13日的回應
Dear Michelle, thank you for taking time to review your stay with us. I am very happy to hear that our staff made you feel welcoming. This is really one of the things that we try to maintain in our hotel. Hope to see you again soon.

8/10 不錯

ann

於 2024 年 3 月住了 2 晚
SS 於 2024年4月30日的回應
Dear Ann, Thank you for your review. I am glad that overall, you enjoyed your stay. We hope to see you again, in your next adventure in our area.

2/10 很差

Gregory

不滿：職員與服務
於 2024 年 3 月住了 14 晚

10/10 優異

Scott

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月13日的回應
Dear Scott, Thank you for positive feedback. I am so glad that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help with you.

4/10 欠佳

Andrea

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The property was unable to offer a travel crib and I heard varying stories ranging from "they're all being used because you didn't request early enough" to "we don't have any onsite". Found the property dirty throughout, from the public bathrooms, eating areas, and pool. Pool did not have towels. Uncomfortable bedding.
於 2024 年 3 月住了 2 晚

10/10 優異

Manohari (Camberwell)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a lovelly restful night at Hampton Inns by the Albany International airport.
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月6日的回應
Thank you for your positive review of our property. I am very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future as a guest in our hotel.

8/10 不錯

Kalyn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Sarah 於 2024年4月6日的回應
Thank you for choosing to stay with us and I am glad to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel in the near future.

10/10 優異

O

讚好：整潔度、職員與服務和住宿狀況
Chill.
於 2024 年 3 月住了 1 晚
Sarah 於 2024年4月1日的回應
Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We hope to be able to welcome you back in the future to our hotel.

8/10 不錯

Benoit

於 2024 年 3 月住了 1 晚

4/10 欠佳

Andrea

於 2024 年 3 月住了 1 晚

6/10 一般

Vanessa

讚好：住宿狀況
於 2024 年 3 月住了 1 晚
SS 於 2024年4月13日的回應
Dear Vanessa, I do apologize for any inconvenience you may have experienced during your stay. We do hope that you would consider us again, and I look forward to welcoming you back as a guest in our hotel.

10/10 優異

marylène

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bone rapport qualité prix
於 2024 年 3 月住了 1 晚
Sarah 於 2024年3月31日的回應
Thank you for your review. We appreciate your business and trust in us. I am very happy to hear that our hotel has met your expectations and needs. We look forward to welcoming you back to our hotel.

10/10 優異

Craig

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was just perfect
於 2024 年 3 月住了 1 晚
Sarah 於 2024年3月31日的回應
Dear Craig, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best that we can. If you're traveling in our area again, feel free to stay with us again.

2/10 很差

Deirdre

不滿：職員與服務和設施服務
This "airport" hotel advertises a free airport shuttle. When I booked on Expedia I requested an 11 pm shuttle. My flight arrived at 10:50 pm, so I called for a shuttle. I was told there is no shuttle after 10 pm. There was no mention of this on the website, nor did I receive an email noting my request for an 11 pm shuttle could not be met. The taxi fare for the 2 mile ride was $30. The front desk receptionist told me this was no longer an "airport" hotel and that since Covid there is no longer a shuttle past 10,but they have not updated the website and other customers have complained. A terrible way to start a stay.
於 2024 年 3 月住了 1 晚

6/10 一般

Linda

讚好：整潔度
Right after I checked in the property lost power! This prevented me from accessing the rear entrance close to my parked car. Thus I had to carry my luggage all the way to the front of the building! Then I had to walk up 2 flights of stairs in the dark, & down a dark hallway to my dark room! Thank God for street lights outside. I couldn't charge my phone or take a shower!
於 2024 年 3 月住了 1 晚
SS 於 2024年4月30日的回應
I do apologize for the inconvenience of the power outage may have caused. We appreciate you taking time to provide us with such candid feedback of your stay. I am sorry that our service was not up to par.

4/10 欠佳

Jean-Yves

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Il y a eu un bris d eau ce matin,donc pas moyen de prendre une douche,laver les dents ,aller a la toilette. A l acceuil pas moyen d avoirde delai ou d aide ,pouvait rien faire
於 2024 年 3 月住了 1 晚
SS 於 2024年4月13日的回應
I do apologize for any inconvenience of the pipe that was being worked on for safety issues, in which they had to turn the water off for a short while. We do hope that you will give us another chance, and we can improve our services.

6/10 一般

Debra

伴侶同遊, 寵物同遊
Breakfast sausage was cold as well as the potatoes. Limited seating for dining . Room was pleasant.
於 2024 年 3 月住了 1 晚
Sarah 於 2024年4月13日的回應
Dear Debra, I am disappointed to hear that breakfast was not up to par. But I am glad to hear that your room was satisfactory. We hope to be able to welcome you back in our hotel as a guest in the near future.

4/10 欠佳

dina

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Rude front desk, room smelled, pillows had an “old” scent, mold on shower ceiling, complained three times about no hot water in shower.
於 2024 年 3 月住了 1 晚
SS 於 2024年4月13日的回應
Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with the front staff, the quality of the room, and the maintenance issues. This information has been passed to the concerned parties.

10/10 優異

Nadine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was very nice and friendly! BUT... the bacon at breakfast was HORRIBLE!! Other than that all was great!
於 2024 年 3 月住了 2 晚
Sarah 於 2024年3月27日的回應
Thank you for your candid feedback on your stay with us. I am very happy to hear that all the staff has made your stay wonderful. I do apologize that our bacon was not up to par. I hope to be able to welcome you back as a guest in our hotel.

4/10 欠佳

cristi

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed at the hotel 3/22/2024-3/24/2024. All was good until an ice storm came in on the 23rd -24th. We returned to the hotel that evening to find that the hotel was completely out of service. I understand we do not have control over mother nature however this particular hotel di not have a generator or one that did not work. Hotel was black, elevators were down and at first we were told our room keys would not work , however they did sometime later on that evening. We were exhausted and needed to go to bed. We had to climb 4 flights of stairs to get to room 406. Needles to say we did not sleep well that evening. The morning of our departure (the 24th) we still did not have power and showering was out of the question because the water was freezing. From what I had heard that evening other hotels were up and running. I'm assuming they had an installed generator.
於 2024 年 3 月住了 1 晚
SS 於 2024年4月13日的回應
Dear Cristi, I do apologize for the inconvenience of the power outage of that weekend. We did sent your feedback to the personnel concerned. I am truly sorry for the bad experience. We hope you will give us another chance to make it up to you, and we look forward to welcoming you back in our hotel.

8/10 不錯

Vincent

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Sarah 於 2024年3月27日的回應
Thank you for your review on our hotel. I am very pleased to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.

8/10 不錯

cynthia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sarah 於 2024年3月27日的回應
Thank you for your review, I am glad that you enjoyed your stay with us. We look forward to seeing you again.

2/10 很差

Mario

Panne électrique pas d’eau chaude,pas lumière, pas de déjeuner très déçu j’espère avoir un remboursement. Mario Pigeon
於 2024 年 3 月住了 1 晚
SS 於 2024年3月27日的回應
I am sorry that your stay was not enjoyable one. Unfortunately, we are not able to control the weather which knocked the power out. The management is working on the refunds for that night. Please contact us at the hotel about your stay. We do hope that you will give us another chance in the future stays.

4/10 欠佳

Joan

伴侶同遊
They checked someone in directly above us at midnight. The person(s) were very noisy until 3am which is when we got up to catch our early morning flight. There were plenty of empty rooms. The staff needs to be aware of occupied rooms when placing late arriving customers!!
於 2024 年 3 月住了 1 晚
SS 於 2024年4月13日的回應
We appreciate you taking the time to provide us with such candid feedback about your stay. I am very sorry to hear that your stay did not meet expectations.

10/10 優異

Patricia

Everything was wonderful! Most comfortable bed, bedding and pillows! Quiet. Clean. Staff were polite and engaging!
於 2024 年 3 月住了 1 晚
Sarah 於 2024年3月29日的回應
We truly appreciate the kind words about our staff. I am very pleased to hear that you enjoyed your stay and our beds. We look forward to seeing you again as a guest.