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关于西桥码头公寓酒店的点评

3 out of 5
西桥码头公寓酒店
102 Roman Wall, 6 Bath Lane, Leicester, England

点评

7.2

还可以

10 分 - 超赞。19 条好评，共有 65 条点评" "
8 分 - 还可以。22 条好评，共有 65 条点评" "
6 分 - 一般。9 条好评，共有 65 条点评" "
4 分 - 很差。7 条好评，共有 65 条点评" "
2 分 - 糟糕。8 条好评，共有 65 条点评" "

7.4/10

清洁度

7.6/10

员工和服务

4.4/10

服务设施

6.8/10

住宿条件和设施

点评

6/10 一般

Geoffrey

商务旅客
满意：客房舒适度，清洁度
The apartment had a kitchen and living room. bedroom and bathroom. The microwave was damaged and I was reluctant to use it because of that. There was a hob and oven so I could prepare meals but the kitchen was poorly equipped. For example, of the 3 saucepans only one had a lid. The other area of the apartment were fine. However, over night it was noisy. People in the apartment block slamming doors and talking in corridors and talking/arguing loudly, and people outside playing music loudly in cars and also talking loudly. A result of the noise was every night I was there I slept poorly.
2023 年 7 月入住 7 晚

10/10 超赞

David

满意：清洁度、服务设施、住宿条件和设施
Excellent apartment, comfy bed, large balcony. Arrived late, but check in was still quick & easy. Deposit returned in 2 days, cannot fault the hosts. Only downside, no scissors or wooden utensils for cooking (I really don't want to damage the non-stick frying pan), but not really a complaint. Overall great apartment & value for money, will stay again.
2023 年 5 月入住 3 晚

2/10 糟糕

Adam

2022 年 8 月入住 1 晚

6/10 一般

Susan

2022 年 5 月入住 3 晚

10/10 超赞

michael

2022 年 5 月入住 3 晚

8/10 还可以

Sam

商务旅客
满意：客房舒适度，清洁度
2021 年 11 月入住 3 晚

8/10 还可以

Stephane

满意：客房舒适度，清洁度
Overall very good and good location
2021 年 11 月入住 9 晚

8/10 还可以

Andrew

商务旅客
满意：客房舒适度，清洁度
Great place with one downside
The place was great. A nice flat with kitchen area. The only downside was getting in ! The place was hard to find with no sign etc,. It had to ring them and get directions. They need too add instructions to the confirmation email.
2021 年 10 月入住 1 晚

2/10 糟糕

emma jade

不满意：清洁度、服务设施、住宿条件和设施
honestly I’d avoid this property at all costs. My door frame was hanging off the wall with nails sticking out. I’m a lone female traveler and didn’t feel safe. The smell in the whole building was disgusting, like the bins were overflowing. The radiator had smoke damage all over it and above it as if it had been in flames at some point. The property was overall filthy and disgusting. They said I could park my car in the car park (which I paid for) but they didn’t have a fob for me so I could only park it and leave it there until I had to leave. I had paid on my credit card that I’d forgotten to take with me, I gave them photo Id and two other forms of ID and they made me have the payment returned to my credit card and pay (double the room price) on my debit card. They said it was the price of the room plus a deposit, I’m yet to receive the returned deposit.
2021 年 9 月入住 1 晚
jazib 于 2021年09月21日 的回复
we have to verify the transaction on arrival via chip and pin for fraud prevention. £50 deposit was refunded back to the card ending 3256 exp 0223 on 16/9/2.

2/10 糟糕

Stuart

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
This studio was by far the worst ive stayed at, dont be fooled like i did by the name of the place high quality apartments. The walls were painted white about 100 years ago and now theres just dirty marks and screws sticking out of the walls. Kitchen was very basic with a dirty oven. Bathroom was a mess too. The place smelled like my Grandma and grandads house and they smoked ciggies and cigars all day. Never will i return.
2021 年 8 月入住 3 晚

10/10 超赞

真实旅客

满意：客房舒适度，清洁度
Comfy bed, clean with curtains and blinds so I slept well. The heating was on when I arrived. This was so much better than having to wait in the cold . The location has secure parking which Is a bonus . The staff was polite, quick and efficient while checking in.
2021 年 4 月入住 2 晚

8/10 还可以

Jan

商务旅客
满意：客房舒适度，清洁度
2021 年 3 月入住 2 晚

10/10 超赞

真实旅客

2021 年 1 月入住 1 晚

8/10 还可以

Adam

商务旅客
满意：客房舒适度，清洁度
Good stay. Bin smell was not very nice within building.
2021 年 2 月入住 3 晚

4/10 很差

真实旅客

不满意：清洁度、服务设施、住宿条件和设施
2020 年 12 月入住 7 晚

4/10 很差

riaz

商务旅客
满意：清洁度
不满意：客房舒适度
BAD STAY! BROKEN WINDOW, MANAGEMENT NOT BOTHERED.
The room itself wasn't bad. My issue came from the fact that in the bedroom, on a VERY COLD evening, the window was broken. And from the signs of all the selotape and brown tape used to stick it down, this was a window that wasn't a priority to fix. I filmed the broken window and showed the property managers that there was nothing I could do to keep it closed and asked for them to partially refund my journey as the room was freezing all night, and the small radiator wasn't sufficient enough to counteract the cold wind coming into the room. I am only leaving this review after numerous attempts that have been ignored by management. Their comms are poor and are avoiding a refund at every cost despite their room not being fit for purpose to rent out.
2020 年 11 月入住 1 晚

10/10 超赞

Rav

团体旅客
满意：客房舒适度，清洁度
The reception staff was very helpful And accommodating .. great stay staff at quality hotel ..i would recommend it to all my friend, got I’d they are visiting Leicester .
2020 年 11 月入住 1 晚

10/10 超赞

Alexander

团体旅客
满意：客房舒适度，清洁度
Brilliant place
Flat was lovely, in a great location
2020 年 8 月入住 3 晚

10/10 超赞

Salman

满意：客房舒适度，清洁度
2020 年 7 月入住 3 晚

10/10 超赞

Salman

满意：客房舒适度，清洁度
2020 年 7 月入住 3 晚

8/10 还可以

William

商务旅客
满意：客房舒适度，清洁度
Nice enough apartment, parking was very difficult with van but was safe enough on street.
2020 年 6 月入住 4 晚

10/10 超赞

真实旅客

满意：服务设施
2020 年 6 月入住 7 晚

10/10 超赞

Salman

满意：客房舒适度，清洁度
2020 年 6 月入住 3 晚

10/10 超赞

Ashraf

与家人出行
满意：客房舒适度，清洁度
Excellent Apartment.
2020 年 6 月入住 4 晚

8/10 还可以

John

商务旅客
满意：客房舒适度，清洁度
2020 年 4 月入住 3 晚

6/10 一般

Hamza

商务旅客
满意：客房舒适度，清洁度
Deposit
I am still yet to receive my deposit back after the stay.
2020 年 3 月入住 1 晚

10/10 超赞

Daniel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 3 晚

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 1 晚

8/10 还可以

Ridha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 9 晚

4/10 很差

真实旅客

不满意：清洁度
2019 年 12 月入住 1 晚

8/10 还可以

Shaun

商务旅客
满意：清洁度、员工和服务、客房舒适度
Business Trip
Parking was very easy as they had underground parking for £7/night. was nice enough for one night . would probably use again. perfect position for the city centre.
2019 年 12 月入住 1 晚

10/10 超赞

Alyn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
5*****
Apartment was excellent and the service was 10/10
2019 年 11 月入住 3 晚

4/10 很差

真实旅客

与家人出行
满意：员工和服务
不满意：服务设施，清洁度
stay 10 nights nobody do the housekeeping .. bedsheet not clean etc
2019 年 9 月入住 10 晚
Hussain Malik 于 2019年10月24日 的回复
Sorry for not cleaning your apartment on-time. Our requirement is to clean the apartments every 7, which is the industry standard for serviced apartments. Procedures have been updated and implemented to prevent this from happening in future.

4/10 很差

Jeremy

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Not Good
The apartment was not very clean, there are various things that are broken including a cupboard door, 2 bulbs, the Sky box connection, the bathroom fan and the sofas ae dirty and stained. the beds are not comfortable either.
2019 年 8 月入住 3 晚
Hussain 于 2019年08月22日 的回复
Dear Guest, Quality City has conducted a thorough review and has addressed all the issues raised. Regular audits will be conducted ti ensure we maintain a high standard.

4/10 很差

Andrew

满意：员工和服务
不满意：住宿条件和设施
2018 年 11 月入住 1 晚

10/10 超赞

Zeurys

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 7 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nice place to stay nearby city centre
2018 年 9 月入住 14 晚

2/10 糟糕

KHOLOUD

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The worst experience
The worst staff, the worst place , the worst experience ever!
2018 年 9 月入住 18 晚

6/10 一般

Eleanor，Thornhill, Ontario, Canada

The location was great, however it is very noisy. All night long, every night. I would advise requesting a room/apartment on the canal side it might be a bit quieter.
2018 年 9 月入住 7 晚

10/10 超赞

Mike

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay
Perfect stay. Clean rooms, spacious and friendly staffs.
2017 年 12 月入住 1 晚

8/10 还可以

Ryan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great for a short business trip
Great location excellent service
2017 年 11 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was great for a night stay, the lighting in the kitchen was awfully dull and the sitting room could do with some curtains.
2017 年 10 月入住 1 晚

2/10 糟糕

Miss kiran k

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
DO NOT BOOK
Not anything like you see online carpets where dirty, walls was splashed with food, bed was far too small all mouldy in shower got dirty trying to get clean
2017 年 9 月入住 1 晚

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay, would recommend
I really liked these apartments! It was clean, modern, stocked up with kitchen/bathroom essentials for me on arrival. Location and view of the river was great, it was quiet- all round it was perfect. Would definitely recommend. I had apartment 106.
2017 年 9 月入住 5 晚

6/10 一般

bader，kuwait

不满意：客房舒适度，清洁度
Close to center
It was good place for shopping and rustrants but the apartment it's was not clean and not comfortable bed
2017 年 8 月入住 11 晚

2/10 糟糕

Kay，wolverhampton

不满意：客房舒适度，员工和服务
DON'T EVER STAY HERE.
The staff's attitude towards customers is unacceptable. They turned our electricity off in the night which led us to use our iPhone torches for the rest of the stay. Not only did they do this, the 'so called' owner (we didn't know he was the owner as he had no form of identity and was wearing casual clothes) decided to barge into our room at 8 in the morning shouting and swearing demanding us to leave. He actually said "Thought I told you to get the f*** out". He managed to find the room key in our belongings and took it without our permission. We rang him asking if he took our key but he was rude. We left the premises tidy and clean. I am upset with the customer service - never experienced anything like this.
2017 年 9 月入住 1 晚

6/10 一般

Simon

不满意：客房舒适度
Recent stay
It was fine but overpriced
2017 年 7 月入住 11 晚

6/10 一般

mrs，Leicestershire, England.

满意：员工和服务，清洁度
Central, great canal view but basic.
If you're looking for an apartment which is very central and close to the town, shops, bars and restaurants, this is great. It's clean and well equipped but basic and is not for you if it's luxury you're after. The large balcony overlooking the canal is a lovely feature. The price was great and reflects the condition. Location is perfect and very quiet. Perfect for a girls night out.
2017 年 8 月入住 1 晚

8/10 还可以

rad，brunei

满意：员工和服务、住宿条件和设施、客房舒适度
Nice hotel close to city centre
Very helpful and friendly staff. Apartment was very spacious and nice but the floor was dirty. Our feet turned black after a while... it could use some cleaning before new tenants come in. Otherwise, I love the canal view and everything else. ☺️
View from the balcony
2017 年 7 月入住 6 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay. Clean no issues. Facilities were fine. Easy to find. Be careful with parking on street.
2017 年 7 月入住 1 晚