The code were sent to get in was incorrect. Once we got the right code (after two calls to the VRBO office for assistance), the room was dirty, the comforter stained, old hair on the pillow cases and sheets, cracks in the bathroom floor, and dirt and dust in the heater. We didn't feel comfortable staying, so we called the office again and told them we were leaving and wanted a refund. The people at the VRBO office were nice, but I have not received the refund yet. Overall, a very frustrating experience.