The staff at the hotel are amazing. Special call out to inish in the spa. Compared to other 5 stars this wasn't quite there for us. The spa is a bit basic, breakfast was ok, the guys in the bar were super helpful. We booked the spa massage and meal deal, massage and spa was fine relaxing etc. but the meal was bland, with some of the food undercooked and not seasoned. To their credit they did try to rectify, a free cocktail etc... Lisbon was great, though. Would probably stay somewhere else though rather than come back to the hotel,