6/10 一般
Amanda
2024年05月6日
满意：员工和服务，清洁度
I needed a downstairs, non smoking room due disabilities. I was told I booked a king bed and could not switch to a 2 queen bed room. So I had an upstairs, smoking room. May stay there again (it's not my usual hotel there) but if I do, I will make sure my room is non smoking downstairs before booking. My lungs are on fire, as are my back and my feet, from walking up and down the stairs. I am pretty much incapacitated today and will have to go to the doctor tomorrow. There was also a lack of handicapped parking spots near the stairs. This is not ADA compliant, as my disabilities were NOT accommodated, all due to the type of room I book and their refusal to change it to a different type room. When I booked it didn't say the kind bed room was upstairs.
Amanda
2024 年 5 月入住 1 晚