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Reviews of Mercure St Helens

4 out of 5
Mercure St Helens
Linkway West, St Helens, England

Reviews

8.2

Very good

Rating 10 - Excellent. 161 out of 354 reviews" "
Rating 8 - Good. 99 out of 354 reviews" "
Rating 6 - Okay. 55 out of 354 reviews" "
Rating 4 - Poor. 19 out of 354 reviews" "
Rating 2 - Terrible. 20 out of 354 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a few times would b Definitely recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good would certainly stay again if in the area again.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Darius

Business traveller
Liked: Cleanliness
Very convenient in proximity to station. Good for business location. 28 dgr !!! In room and unable to change the temperature despite the very noisy AC. Very humid and difficult to sleep. Even without the AC on, the noise was unbearable…the property is dated and needs a fresh look inside the toilet and some fixtures.
Stayed 1 night in Feb 2024

10/10 Excellent

Divine Forba

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fine accommodation at a good price.
Excellent value for money. Spacious room with comfortable bed. Well priced restaurant serving good food.
Stayed 1 night in Feb 2024

10/10 Excellent

Bartolomej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean ..super staff, restaurant is nice good food
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mercure St. Helens on 11 Feb 2024
Thank you for your feedback.

6/10 Okay

William

Business traveller
Liked: Staff & service
The staff were friendly food was average. Location was good for the purpose of my trip.
Stayed 1 night in Feb 2024
Response from Mercure St. Helens on 11 Feb 2024
Thank you for your feedback.

8/10 Good

shermila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mercure St. Helens on 11 Feb 2024
Thank you for your feedback.

10/10 Excellent

Ayomide

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very helpful and lovely. My stay was nice and will definitely recommend.
Response from Mercure St. Helens on 11 Feb 2024
Thank you for your feedback.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Nice rooms and very quiet
Stayed 8 nights in Dec 2023
Response from Mercure St. Helens on 11 Feb 2024
Thank you for your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas trip.
Stayed 3 nights in Dec 2023

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay.
Nice friendly staff and really nice rooms too.
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Kaye

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Sleepless night
The hotel was lovely, comfortable and clean. Ideally situated and warm. The air conditioning kept me awake all night, and although they offered us another room (adjacent to one where they were playing music at around 3am) , it would have been a waste of time. The aircon issue is a known issue down the end of the hotel where we stayed. They offered us 40% off our next stay. 40% off another sleepless night? No thanks. This was not indicative of other Mercures we’ve stayed at - the last one in Cologne was perfect.
Stayed 1 night in Dec 2023

2/10 Terrible

Danielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed here on the 21st of November the room they put me in was freezing at 10 o’clock at night
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel, London

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mercure St. Helens on 17 Nov 2023
Thank you for your feedback.

8/10 Good

Jonathan

Stayed 1 night in Oct 2023
Response from Mercure St. Helens on 5 Nov 2023
Thank you for your review.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mercure St. Helens on 5 Nov 2023
Thank you for your review.

10/10 Excellent

Zahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place to stay especially if you want to be in the outskirts of Liverpool stadium and all the shopping not that far will defo recommend and was a lovely stay and the room was amazing and pillows
Response from Mercure St. Helens on 30 Oct 2023
Thank you for your review.

6/10 Okay

Kudzai joseph junior

Stayed 1 night in Oct 2023
Response from Mercure St. Helens on 30 Oct 2023
Thank you for your feedback.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place .I had to help trouble with my phone so I could not scan the QR code so had no info about the hotel.mit help to have information printed off
Stayed 2 nights in Oct 2023
Response from Mercure St. Helens on 22 Oct 2023
Thank you for your feedback.

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mercure St. Helens on 22 Oct 2023
Thank you for your review.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mercure St. Helens on 8 Oct 2023
Thank you for your feedback.

8/10 Good

Christopher

Stayed 5 nights in Sep 2023
Response from Mercure St. Helens on 24 Sept 2023
Thank you for your review.

6/10 Okay

Lesley

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing breakfast
We generally stay in this hotel when we visit family in St. Helens. It’s always very clean and comfortable but can be quite pricey. This weekend however the breakfast was very disappointing. It was mostly cold as was the tea and coffee and the coffee machine wasn’t working either.
Stayed 1 night in Sep 2023
Response from Mercure St. Helens on 24 Sept 2023
Thank you for your feedback.

6/10 Okay

Amy

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It’s a place to shower and sleep. Pretty clean room but there aren’t any amenities and the staff aren’t real friendly…..would not let us check in early. Check in is 3pm and we were told that we wouldn’t be able to check in early even though we’d just flown all night from the US and took four trains to get to St Helen’s to come to a funeral. Don’t expect much
Stayed 2 nights in Sep 2023
Response from Mercure St. Helens on 17 Sept 2023
Thank you for your feedback.

10/10 Excellent

Claire

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The hotel is good value. The facilities (pool) needs a good refurb. The staff were excellent. The parking is a bit strange I understand it is owned by a third party.
Stayed 1 night in Aug 2023
Response from Mercure St. Helens on 10 Sept 2023
Thank you for your review.

8/10 Good

paul, nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room and at a reasonable price
Stayed 1 night in Aug 2023
Response from Mercure St. Helens on 10 Sept 2023
Thank you for your review.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful check-in.
Stayed 1 night in Aug 2023
Response from Mercure St. Helens on 10 Sept 2023
Thank you for your review.

4/10 Poor

Ronnie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Mercure St. Helens on 29 Aug 2023
Thank you for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Mercure St. Helens on 29 Aug 2023
Thank you for your review.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mercure St. Helens on 29 Aug 2023
Thank you for your review.

10/10 Excellent

Nikki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay.
Stayed 1 night in Aug 2023
Response from Mercure St, Helens on 13 Aug 2023
Thank you for your feedback.

10/10 Excellent

Jane

Stayed 1 night in Aug 2023
Response from Mercure St. Helens on 29 Aug 2023
Thank you for your review.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, short walk to the train station. Plenty of food options in the surrounding area. Hotel is lovely, room was spacious and clean. Staff friendly. The pool/steam/sauna were great aswell. You need to book a slot to swim, the staff were really helpful so just pop in to ask for times.
Stayed 2 nights in Jul 2023
Response from Mercure St. Helens on 30 Jul 2023
Thank you for your feedback.

10/10 Excellent

Gavin

Stayed 1 night in Jul 2023
Response from Mercure St. Helens on 30 Jul 2023
Thank you for your feedback.

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were very friendly.
Stayed 1 night in Jul 2023
Response from Mercure St. Helens on 30 Jul 2023
Thank you for your feedback.

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from Mercure St. Helens Hotel on 17 Jul 2023
Thank you for your feedback.

8/10 Good

Sarah

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mercure St. Helens Hotel on 17 Jul 2023
Thank you for your feedback.

10/10 Excellent

Phill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mercure St. Helens on 2 Jul 2023
Thank you for your review.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great night's stay at The Mercure. Was perfect to stop over for a birthday party we were going to in St Helens.
Stayed 1 night in Jun 2023
Response from Mercure St. Helens on 27 Jun 2023
Thank you for your review.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for my wedding day
Stayed 1 night in Jun 2023
Response from Mercure St. Helens on 27 Jun 2023
Thank you for your review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mercure St. Helens on 13 Jun 2023
Thank you for your review.

2/10 Terrible

Mark

Stayed 1 night in Jun 2023
Response from Mercure St. Helens on 5 Jun 2023
Thank you for your feedback.

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Modern, clean & comfortable hotel, with friendly staff, breakfast was great, will stay again when needing to visit the area.
Stayed 1 night in May 2023
Response from Mercure St. Helens on 4 Jun 2023
Thank you for your review.