10/10 Excellent
Richard
2 Jun 2025
Liked: Cleanliness, staff & service, room comfort
Richard
Stayed 1 night in Jun 2025
Lock & Key Hotel
4.0 star property
Stylish relaxation awaits at this upscale Liverpool hotel near Royal Albert Dock, with friendly staff, quality food, and exceptional service.
Choose dates to view prices
Photo gallery for Lock & Key Hotel
Lock & Key Hotel sits in Liverpool's heart, welcoming guests with its coffee shop, bar and restaurant. The WiFi keeps everyone connected while concierge services enhance each stay. Past visitors consistently praise the staff for their helpfulness and warm hospitality.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
- Free Wi-Fi
- Restaurant
- Bar
- Room service
- Housekeeping
Room options
Check availability for these dates
Available filters for rooms
Showing 3 of 3 rooms
View all photos for Spacious Double/Twin
Spacious Double/Twin
9.29.2 out of 10
Wonderful
5 reviews
(5 reviews)
- 248 sq ft
- Sleeps 3
- 1 Double Bed OR 2 Single Beds
View all photos for Cozy Double
Cozy Double
8.48.4 out of 10
Very good
7 reviews
(7 reviews)
- 161 sq ft
- Sleeps 3
- 1 Double Bed
View all photos for Standard Double/Twin
Standard Double/Twin
8.48.4 out of 10
Very good
6 reviews
(6 reviews)
- 203 sq ft
- Sleeps 3
- 1 Double Bed OR 2 Single Beds
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About the area
Located in Ropewalks, a neighbourhood in Liverpool, Lock & Key Hotel is in a shopping district and near a train station. Liverpool ONE and Cheshire Oaks Designer Outlet are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit The Beatles Story Museum and Knowsley Safari Park. Looking to enjoy an event or a game while in town? See what's going on at Anfield Stadium, or consider a night out at The Devonshire. Visit our Liverpool travel guide
15-17 Duke Street, Liverpool, England, L1 5AP
What's nearby
Liverpool ONE2 min walk - 0.2 km
Royal Albert Dock7 min walk - 0.7 km
Cavern Club8 min walk - 0.7 km
M&S Bank Arena9 min walk - 0.8 km
The Beatles Story Museum9 min walk - 0.8 km
Getting around
- Liverpool Central Station7 min walk
- Liverpool (LPL-John Lennon)16 min drive
Restaurants
- Thoughtfully Cafe4 min walk
- Pocket Cafe Bar4 min walk
- Clockworks1 min walk
- ZAAD Restaurant&Cafe1 min walk
- Salt House Tapas Liverpool3 min walk
About this property
Lock & Key Hotel
Upscale hotel near Royal Albert Dock
Located close to Liverpool ONE and Cavern Club, Lock & Key Hotel provides a coffee shop/cafe, a bar and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
- Cooked-to-order breakfast (surcharge), a front desk safe and luggage storage
- Smoke-free property and concierge services
- Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Lock & Key Hotel include thoughtful touches, such as premium bedding and laptop-compatible safes, as well as amenities, such as late-night room service and free WiFi.
Extra conveniences in all rooms include:
- Bathrooms with showers and free toiletries
- Electric kettles, heating and daily housekeeping
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Free offsite parking within 213 metres; reservations required
- Offsite parking; reservations required
Food and drink
- Cooked-to-order breakfast available for a fee: GBP 10 for adults and GBP 10 for children
- A bar/lounge
- A coffee shop/cafe
- A restaurant
Conveniences
- Limited-hour front desk
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Housekeeping (daily)
Accessibility
- No lift
More
- Smoke-free property
Room amenities
Bedroom
- Blackout drapes
- Premium bedding
Bathroom
- Free toiletries
- Private bathroom
- Shower
- Towels provided
Entertainment
- 40-inch smart TV
Food and drink
- Electric kettle
- Late-night room service
More
- Desk
- Heating
- Laptop-compatible safe
- Phone
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
- Fee for cooked-to-order breakfast: from approximately GBP 10 for adults and from GBP 10 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
We should mention
This property does not have any lifts
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool
Frequently asked questions
Is Lock & Key Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Lock & Key Hotel?
There is free parking nearby.
What time is check-in at Lock & Key Hotel?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.
What time is check-out at Lock & Key Hotel?
Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).
Where is Lock & Key Hotel located?
Located in Ropewalks, this hotel is within a 10-minute walk of Liverpool ONE, Cavern Club and Royal Albert Dock. The Beatles Story Museum and Liverpool Pier Head Ferry Terminal are also within 1 mile (2 km). Liverpool Central Station is 7 minutes by foot and Liverpool James Street Station is 10 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Lock & Key Hotel Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
9.4
Location
9.6
Staff & service
8.6
Property conditions & facilities
Rating 10 - Excellent. 199 out of 301 reviews
10 - Excellent
199
Rating 8 - Good. 63 out of 301 reviews
8 - Good
63
Rating 6 - Okay. 26 out of 301 reviews
6 - Okay
26
Rating 4 - Poor. 9 out of 301 reviews
4 - Poor
9
Rating 2 - Terrible. 4 out of 301 reviews
2 - Terrible
4
Reviews
10/10 Excellent
Rachel
6 Dec 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay, very central and nice for a little get away x
Rachel
Stayed 2 nights in Dec 2023
10/10 Excellent
Susie
19 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.
Susie
Stayed 1 night in Feb 2025
10/10 Excellent
Carly
26 Nov 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and welcoming and really makes the hotel comfortable. Great location and a relaxed atmosphere.
Carly
Stayed 3 nights in Nov 2023
10/10 Excellent
Lewis
4 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great spot, friendly down to earth staff,Sunday roast one of the best I've ever had, would definitely recommend to all
Lewis
Stayed 3 nights in Mar 2024
10/10 Excellent
Simon
6 Feb 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly hotel. Would happily stay again.
Simon
Stayed 2 nights in Jan 2024
10/10 Excellent
Karl
30 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky little room.
Perfect location.
Karl
Stayed 1 night in Mar 2025
10/10 Excellent
Lauren
2 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, plenty of parking available within short distances. Room was cute, good for a place to stay after a night out.
Lauren
Stayed 1 night in Nov 2024
10/10 Excellent
Andrew
14 Mar 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cracking hotel for the money!
A goo location but maybe noisy at the weekend due to proximity of night life.
Andrew
Stayed 1 night in Mar 2025
10/10 Excellent
Maria
27 Nov 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect location for city centre, less than 5 minute was to John Lewis.
Always a warm welcome and perfect breakfast.
Maria
Stayed 1 night in Nov 2024
8/10 Good
Pete
31 Aug 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Lovely hotel and staff. Rooms were comfy and clean. Great location.
Pete
Stayed 1 night in Aug 2023
8/10 Good
Verified traveller
4 Feb 2025
Liked: Cleanliness, staff & service, room comfort
Cosy hotel in excellent central Liverpool location
Cosy hotel in excellent location for central Liverpool. The staff were really helpful and welcoming, the room was comfortable but the shower wasn't very powerful and tended to leak out of the shower base which could get annoying if staying longer than a couple of days.
Verified traveller
Stayed 2 nights in Feb 2025
10/10 Excellent
Tom
16 Apr 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, very friendly staff in the hotel and the bar, couldnt do enough for you, great location, cool part of town away from the usual idiots, recommendations for dinner in a near by market which was amazing!
Tom
Stayed 1 night in Apr 2024
10/10 Excellent
Maureen
1 Apr 2024
Great location
We had a two night stay in this hotel , it was all really nice, a lovely cosy bar and so close to everything, staff were lovely , I would not hesitate to stay here again if I was to return to Liverpool which hopefully I will 🙏
Maureen
Stayed 3 nights in Mar 2024
8/10 Good
Mary
5 Mar 2025
Very welcoming staff. Room very clean and fresh but felt a little tired. Would not hesitate to recommend for a wee short break. Central so very handy for our Liverpool visit.
Mary
Stayed 1 night in Mar 2025
10/10 Excellent
Marcus
14 Feb 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, the lady on reception was nice and welcoming when we arrived. The room was modern and easy to relax in, we just couldn't get the heating on but the lady on reception was amazing again and provided a portable heater. The beds are very comfortable and overall we had a great stay :)
Marcus
Stayed 2 nights in Feb 2025
10/10 Excellent
Stephen
15 Nov 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel . Nice breakfast and helpful friendly staff. Would recommend and will return
Stephen
Stayed 1 night in Nov 2023
10/10 Excellent
nicola
4 Sept 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , lovely staff. The breakfast was great , good produce.
All in all a lovely weekend
nicola
Stayed 2 nights in Sep 2023
10/10 Excellent
Rachel
11 Sept 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a central location. Staff were very friendly and helpful, especially Áine! Would highly recommend!
Rachel
10/10 Excellent
Stuart
18 Sept 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will love it!
A lovely hotel and the team there was supportive and attentive. Really friendly atmosphere from the moment we arrived.
Stuart
Stayed 1 night in Sep 2023
10/10 Excellent
Emily
19 Feb 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in a good location right near L1
Lovely staff, clean room and good bar. I would definitely recommend!
Emily
Stayed 1 night in Feb 2024
10/10 Excellent
Andrew
9 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great breakfast great service the bar boutique is excellent the service in there is fantastic the rooms are great easy access to Liverpool and parking just round the corner is so easy to get to the hotel with your luggage
Andrew
Stayed 3 nights in Mar 2024
10/10 Excellent
Virginia
20 Nov 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with amazing staff
Beautiful boutique hotel. The room was amazing and the staff couldn’t have done more for us and were so helpful. Can highly recommend. Breakfast was excellent 👍
Virginia
Stayed 1 night in Nov 2023
10/10 Excellent
Andrew
24 Feb 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent independent hotel in a prime location
Saturday stay in Liverpool - great loactaion, clean and friendly staff.
Highly recommend staying - Q Park parking with 20% off if you book in advance.
We will return!!
Andrew
Stayed 1 night in Feb 2024
10/10 Excellent
Louise
13 Sept 2023
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely boutique hotel. Centrally located. Kind and friendly staff. Clean and everything you needed.
Louise
Stayed 2 nights in Sep 2023