2/10 糟糕
真实旅客
2017 年 1 月 2 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The UK's Guantanamo Bay resort
Worst experience ever at a hotel. To begin with we were handed the wrong keys for our rooms and given NO keys for entry into the actual building. This absolutely ruined the weekend as we were forced to sleep on the streets. We woke up and returned to the hotel with a cold and was given no apology or explanation just was told the door is now fixed and to turn the handle the other way. Instead of a refund for the card payment we was told that they do not accept payments from here and we must pay, they took cash by PayPal and cash in hand after threatening to kick us out on New Year's Eve. We were completely helpless after travelling 200 miles from home. The hotel was very cold with heating coming on and off sporadically, the shower heating situation was exactly the same with the temperature fluctuating, there was no TV, mattresses were old and worn. The bed foundation was broken as one side of the bed was about 10cm higher. The walls were yellow with orange stains, you could tell the walls were once white.