Thanks very much for the review and feedback, Michael. I came up the weekend after you and put up a new curtain rail for the living room (that the previous guests accidentally pulled down) and effected a temporary fix on the metal bed (until I return with a replacement). Not sure why you didn't have the tv working- it was recently replaced and I had it working straight away on Sky, the firestick and the dvd player. Some of the hdmi cables had been unplugged- not sure if that was the issue. Would have been happy to talk through solving it if you'd called at the time. The cloakroom toilet downstairs is not fitted with a hot water supply, which is quite common in cloakroom toilets in houses such as this where there are also other bathrooms. We'd love for you to stay again for an improved experience next time!

Thanks very much for the feedback, David. We are part-way through redecoration at the moment having completed about 1/3 of rooms (with the other 2/3 commencing after the half term break). We have also (sadly!) succumbed to replacing the wooden sash windows and these are also being done between guests' stays. We look forward to welcoming you back in future at an even more competitive price through a direct approach. Thanks again Ben & Ailsa

Thanks David! Don't forget to find us direct on fb next time for the best prices! Thanks again for letting me know about gatepost- temporary repair has been made while we wait for builder to rebuild it.

Thanks for the review, Gerard. I was only made aware of the faulty bathroom bulb after your stay. We do have a supply of spare bulbs which I could have directed you to, but I'll make sure this is added to the instructions for future guests (thanks). There is no blind in the shower room as it's not an overlooked window and the damp environment could attract mould. Apologies for the missing curtain rail in the main dining room- we're currently waiting for a new large bay window rail to be delivered after the previous blind was damaged by a guest's child. Thanks again for the feedback- we'll get these addressed.

Thanks very much for your review, Steph, especially the cafe recommendation and details re. parking. Don't hesitate to contact us if/when you wish to return- returning guests and direct bookings benefit from large discounts on standard prices. Have a lovely summer and hope we can accommodate you again in future.

Thanks, Gillian, for your booking and your feedback. As you may have seen we are mid way through a redecoration programme currently and the dining room is yet to be completed so this is helpful. I'll assess that room as a priority.

Hi Margaret- I'm very sorry that your stay was a disappointing one...certainly we pride ourselves on the cleanliness of the house and it seems circumstances on this occasion were simply not good enough. New blinds were installed during this period so apologies that it was during your stay that they were reported as broken. As we were unaware of the curtain issues until afterwards we acted once we knew. The bin issue is a difficult one- Frustratingly, Conwy council only collect the large wheelie bins every 4 weeks so during the summer i have driven up several times to collect excess refuse. I will again feed back your comments again on this point. We have had an electrical review and these points weren't highlighted but I will check and secure these immediately. Regarding recyling we are very clear about the requirements imposed by Conwy council in the property description and in the 3 documents sent at the point of booking, at which point if you had taken exception (although I'm not sure on what basis-?) you could raised that at the time and received a full refund. Regarding hanging space- that's the first time we've had this feedback. We do have hanging wardrobes in all bedrooms except the smaller bunkbed rooms. As for price we are confident that we are extremely competitive when compared with similar sized properties in the area.

Thanks for the feedback, Carol- We have arranged for our decorator to visit in September as we agree a couple of rooms are now looking slightly tired since the big refurb. The house is having a separate deeper clean next week to ensure your cleaning comment is also addressed.

Thanks Kerry- there are upgrade & maintenance works scheduled in September and I'll also renew the table/bench as these are now 3 years old and have seen a lot of use.

Thanks very much Angela- Really pleased you had a good stay, and also that the puppet theatre we made is having a new lease of life! Thanks again for letting us know about the cistern problem- meant we could isolate the valve till the plumber could fix it last week (especially since we added a water meter in the summer!). Let us know whever you'd like to return for the best direct rates. Ben

Thanks very much, Hannah- glad you had a good stay and hope the family wedding went well. Don't hesitate to let us know if you ever want to stay again- returning guests and direct bookings get a 10/15/20% discount off 2+/7+/10+ night stays. Have a great summer!

Thank you Marie- Thank you for your review and I'm glad the weather arrived as ordered! The house only had one bathroom plus a separate loo when we bought it (which we converted into the separate shower room). When we added the 3rd (cloakroom) bathroom we decided to put it downstairs, but if/when we do future works perhaps we'll add a small 4th one on the 3rd floor somehow. Really useful feedback- thank you :-).

Thanks very much for your review, Joan. We're really pleased you had a good 6th birthday celebration:-). Thanks also for sorting out the bathroom bulb- I will check and replenish all the spares when I go before the end of Jan. Please remember returning guests and direct bookings get by far the best deals if you ever wish to visit again. Thank you for choosing us and for your review!

Thank you Janet. Thanks for letting us know the frying pan is no longer there as we will ensure it is replaced asap. Will have to weigh up the bath sheets as we do already provide bath and hand towels for each person and the housekeeper may struggle to turnaround the extra washing. However we do regularly replace the towels so will look for larger ones when we do. Thanks again! Ben

Thank you so much for your review - really pleased you enjoyed your stay in the house (and happy to hear the walk along the prom. to the pier was a pleasant one) :-). Hope you'll visit again- don't forget our repeat/direct booking offers! Ben & Ailsa

Thank you Sabine! Really pleased you enjoyed your stay and that the house ticked your boxes :-). Thank you also for your suggestion on the recycling reminder sheet- I've drawn one up and will put it up when we stay there ourselves at Easter. Please get in touch directly for the best discounts if you ever want to stay again in future...

Thanks very much Mary - We're really pleased you had such a good stay and we hope you'll choose us again. Happy new year!

Thanks very much Renata, we're really pleased you had such a great stay! The additional sofa suggestion is a fantastic idea and would be a really good use of that space. I will bring up my spare 2 seater asap :-) PS - We now have put in a 3rd sofa in the main sitting room...thanks again for the suggestion