Dear Li,We would like to thank you for this review about your experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to see you again soon.Best regards,Odhi Johanes, Senior Guest Relations

Dear Ping,Thank you for this kind feedback concerning your visit.We're thrilled to hear that our front desk team provided you with hospitable service and that your requests were attended to with efficiency. It's wonderful to know that our buffet breakfast offered a great variety and catered to your dietary needs, including gluten-free options. We're also glad that the spaciousness and tidiness of our fitness centre contributed to a pleasant stay. Your kind words about the room cleanliness, hotel condition, and overall service are deeply appreciated, and our team takes great pride in maintaining high standards.We look forward to welcoming you again. Best regards,Odhi Johanes, Senior Guest Relations

Dear Guest,We appreciate receiving this positive review of your stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We look forward to welcoming you back. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Eric,Thank you for taking the time to share your feedback.Our dedicated front desk team always aim to ensure your expectations are met and it will be a pleasure to let them know hey had such an impact. However, we are sorry we did not meet all your expectations and regret any issues with your room. Please know that we are always on hand and would have been more than happy to have our housekeeping team return to your room. Nonetheless, we will certainly address your concerns with the relevant departments to ensure we continue to meet the expectations of our guests.We hope to welcome you back again soon. Wishing you all the best for the holiday season,Lea Manalo, Guest Relation Manager

Dear Fu, We acknowledge with thanks your rating about your recent stay. We would have liked to have met all your requirements and to know how we could improve your experience with us. We hope to have the pleasure of seeing you again in the future.

Thank you very much for your review. Have a nice day ahead.

Thank you very much for your review. Have a nice day ahead.

Good Morning. Thank you very much for your review. We hope to see you soon again. Have a great week.

Hi. We really appreciate your positive feedback. We look forward to welcoming you back in the near future.Have a great day.

Hi. Thank you so much for your great feedback. Have a great day and we hope to welcome you back soon.

Thank you very much for your amazing score 10 out of 10 WOW. Have a lovely day:)

Thank you for you feedback!

Thank you :)

Thank you :)

Nahoko様。この度は、Novotel London Westにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お客様が清潔で快適なお部屋を高く評価してくださり、大変嬉しく思います。ホテルの状態についても肯定的なご意見をいただき、スタッフ一同励みになります。サービスに関してもご満足いただけたようで、私どもの努力が実を結んだことを嬉しく思います。お部屋のアメニティも、ご満足いただきありがとうございます。エグゼクティブルーム以上ではバスローブやスリッパなどの追加アメニティをご用意しておりますが、全てのお客様に快適にご滞在いただけるよう努めております。またのお越しをお待ちしております。Kanny Diarra, Guest Relations Executive

Dear Amie,Thank you for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that you will return in the future. Best wishes,Odhi Johanes, Senior Guest Relations

Sehr geehrter Mehmet Engin,danke für den positiven Erfahrungsbericht zu unserem Hotel.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Odhi Johanes, Senior Guest Relations

Dear Jane,Thank you for such a positive review.It is truly rewarding to learn that you had such a wonderful stay with us and particularly appreciated Ashleigh's outstanding service at the reception. Our team is committed to providing a friendly and professional service, and it's wonderful to hear that Ashleigh exemplified this. We are also thrilled that the cleanliness of your room, the overall condition of our hotel, and the amenities provided contributed to a memorable experience.Your recognition of the impeccable service and facilities at Novotel London West inspires us to continue setting the standard for excellence in hospitality. Thank you once again for your kind words.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Angela,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Ben,Thank you very much for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again on your next visit.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Giovanna,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Giovanna, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our hotel met your expectations and that you had a comfortable stay.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Lori,Thank you for such a positive review.It's heartening to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our staff, and the amenities we offer all met your expectations. Our team at Novotel London West takes great pride in ensuring that every guest experience is as comfortable and enjoyable as yours. We're delighted that you found our location convenient for exploring the local area and that our facilities, including the 24/7 fitness room, contributed to a memorable stay. Your kind words are a wonderful endorsement for the efforts we make every day.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Liebe Maria,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Es ist wunderbar zu hören, dass Sie Ihren Aufenthalt im Novotel London West genossen haben, insbesondere unser vielfältiges Frühstücksangebot und die günstige Lage nahe der Hammersmith Apollo und dem Westfield London. Wir freuen uns, dass unsere Unterkunft und Einrichtungen den Bedürfnissen Ihrer Familie entsprochen haben und Sie eine angenehme Zeit bei uns verbracht haben. Ihre lobenden Worte sind eine schöne Bestätigung für das Team, das stets bemüht ist, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir danken Ihnen herzlich für Ihre Bewertung und das Teilen Ihrer Erfahrungen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Odhi Johanes, Senior Guest Relations

Dear Vanesa,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Seiji 様この度は、Novotel London Westにご宿泊いただきまして、誠にありがとうございました。郊外にありながらもアクセスの良い点を評価をいただき、有難うございます。また、少し古さを感じられたご様子ですが、快適にお過ごしいただけておりましたら幸いです。またのお越しをお待ちしておりますOdhi Johanes, Senior Guest Relations

Dear Akio,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Seiji,Thank you for such a great review.We're pleased that you had a pleasant stay with us and appreciated our high standards of cleanliness and service.We look forward to welcoming you back.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Akio,Thank you for this kind review.We are delighted to hear that you found our rooms impeccably clean, and that the overall condition of Novotel London West met your expectations. It is particularly gratifying to know that our service contributed to your enjoyable stay.Our dedicated housekeeping team works diligently to maintain our high standards of cleanliness, and we are proud to provide a comfortable and modern environment for our guests.We are also pleased to offer a variety of amenities such as a state-of-the-art fitness room, a pet-friendly atmosphere, and convenient parking to enhance the guest experience.We look forward to welcoming you again soon.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Andreas,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Yolande, Thank you for your positive review.We are delighted to hear that you found our staff to be approachable and informative, reflecting the high service standards we strive for at Novotel London West. Your compliments regarding the quality and variety of our breakfast options are truly appreciated.We regret to hear that the room temperature did not initially meet your expectations, but are relieved that it improved over time. Whilst we do not have conventional air conditioning, our air cooling system is designed to ensure guest comfort throughout their stay.We apologize that your experience with the house red wine was not up to your satisfaction. We are, however, pleased that Federica promptly addressed the matter by opening a fresh bottle for you.Our team is honored to receive your five-star rating for their service, and we are grateful for your experienced perspective.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Marc,Thank you for taking the time to share your review.We're delighted to hear that you found our rooms well-presented and appreciated the cleanliness along with the service provided by our team. Our location's proximity to Hammersmith tube station and local attractions is indeed one of the aspects our guests enjoy. We note your comments on the room amenities and hotel condition. Though our rooms are designed to offer a contemporary style and comfort, we are continuously working to enhance our facilities to ensure our guests have a memorable stay.We hope that we have the pleasure of welcoming you back. With very best wishes,Odhi Johanes, Senior Guest Relations

Dear Joseph,Thank you for sharing this review of your time at our hotel.We are gratified to hear you found our hotel to offer good value and appreciate your kind words regarding our convenient location close to the Hammersmith tube station. It is always our aim to provide a comfortable and accessible experience for all our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Sir,Thank you for taking the time to share your review.We are delighted to hear that our prime location met your expectations and provided convenience during your stay. However, it saddens us to learn that aspects of your room did not reflect the high standards we strive for. Please be assured that we uphold rigorous housekeeping protocols, and we regret any oversight in this instance. We value your feedback as it is essential for our ongoing commitment to enhance our guest experience. We hope that you will allow us the opportunity to welcome you back in future. Best regards,Odhi Johanes, Senior Guest Relations

Dear Paula,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion.Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Julie,We would like to thank you for taking the time to leave this rating about your recent visit.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to the pleasure of seeing you again. Best regards,Odhi Johanes, Senior Guest Relations

Dear Julie, Thank you for this positive review of your stay.We're delighted to hear that you found the room size and cleanliness to your satisfaction, reflecting our commitment to providing spacious and well-maintained accommodations. It's also great to know that our staff were readily available to assist you, ensuring a smooth and enjoyable stay. Your appreciation for the accessibility of provisions and the seamless early check-in process is much appreciated, as we strive to cater to our guests' needs with efficiency and care.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Guest,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Odhi Johanes, Senior Guest Relations

Fumihiko様。この度はNovotel London Westにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。スタッフに対するお褒めの言葉をいただき、大変嬉しく思います。お客様に快適なサービスを提供できたことを嬉しく思います。お部屋の清潔さに関するご指摘につきましては、ご期待に添えず申し訳ございませんでした。毎日のハウスキーピングを実施しておりますが、お客様のご経験を真摯に受け止め、今後さらに注意深くチェックするよう努めます。またのお越しをお待ちしております。Odhi Johanes, Senior Guest Relations

Dear Denise,Thank you for your detailed feedback.We're thrilled to hear that our location was convenient for your travels, just a short walk from the train station and nearby attractions. It's wonderful to know you found our hotel clean and your stay enjoyable. While you mentioned the parking rate, we strive to provide competitive pricing for our central location, and we hope you found the overall value to be beneficial.Odhi Johanes, Senior Guest Relations

Dear Mayumi,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We hope that you will return on another occasion. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Cristel,Thank you for this kind review about your recent visit.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Celia,Thank you for taking the time to share your feedback.We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectationsHowever, we regret you did not inform us of your concerns with the room temperature at the time, as our team members are always on hand to assist with any adjustments that might have been needed.Thank you again for your feedback. We hope to see you again in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Robert,Thank you for positively rating your visit.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Brian,Thank you for your review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Max,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Anna,Thank you for this kind review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again. Kind regards,Odhi Johanes, Senior Guest Relations