The location was great! The hotel room wasn't modern, and I didn't feel it was the cleanest, but we made the best of it. No mini fridge in room, but there was a coffee machine for those guests that drink it. We stayed during some very hot weather, so the AC in the room was nice. Overall, it was an OK stay, especially for the price.
Kimberly
於 2025 年 6 月住了 3 晚
10/10 優異
Enrique
家人同遊, 親子同遊
2025 年 7 月 6 日
讚好:整潔度、設施服務和住宿狀況
Excellent
Enrique
於 2025 年 6 月住了 6 晚
8/10 不錯
Balint
家人同遊
2025 年 7 月 6 日
讚好:整潔度、設施服務和住宿狀況
Everything was fine,
breakfast was nice too,
we just missed a fridge from the room
Balint
於 2025 年 7 月住了 4 晚
10/10 優異
IT Support
商務旅客
2025 年 7 月 5 日
讚好:設施服務
The staff were exceptional and although the room felt a little tired and the air con didn’t work, they more than made up for it, thanks to them and the hotel management for creating a culture of welcome. Excellent stay.
IT Support
於 2025 年 6 月住了 1 晚
6/10 一般
Philippa
2025 年 7 月 4 日
讚好:職員與服務
不滿:住宿狀況
The first room I was given was awful - noisy because it was right next to the tube line. It was too hot and the aircon was not good enough to deal with the heat - a British problem! I asked to be moved and the lady on reception was incredibly helpful and moved me to a much better room, overlooking the entrance. The aircon struggled still but it was a much nicer room. The whole hotel is very tired, the sink in my bathroom was cracked and the bed not very comfortable. I understand the uncertainty over a ground change or development means the hotel isn't going to do a major refit, as it may be pointless, but it is a reasonable place to stay in London for a night or two.
Philippa
於 2025 年 7 月住了 1 晚
8/10 不錯
Jason
親子同遊
2025 年 7 月 4 日
讚好:整潔度、職員與服務和設施服務
Great hotel close to the tube station. The room had everything we needed but oddly no shower gel.
Jason
於 2025 年 6 月住了 1 晚
10/10 優異
Ismael
家人同遊
2025 年 7 月 3 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were very happy with the room and the staff.
Ismael
於 2025 年 6 月住了 1 晚
10/10 優異
Ken
2025 年 7 月 2 日
讚好:整潔度、設施服務和住宿狀況
The hotel offered an atmosphere of calm and serenity in central London, which was exactly what I needed during my short break in the capital. The staff were very friendly and helpful and the breakfast was first class.
Ken
於 2025 年 6 月住了 2 晚
10/10 優異
Bulent
伴侶同遊
2025 年 6 月 27 日
讚好:整潔度、職員與服務和設施服務
Very convenient for events and short bus ride to royal albert hall.
Bulent
於 2025 年 6 月住了 1 晚
2/10 很差
Ayron (Glen Rose)
家人同遊
2025 年 6 月 23 日
Stuck in Israel due to war. Would not give refund. Shame on you for taking peoples money knowing there’s NOTHING we could do about it. Btw: still dealing with war. Still in Israel. The lady would not let me speak to anyone higher than her stating she was the only manager.
Ayron
於 2025 年 6 月住了 5 晚
10/10 優異
Claudio
2025 年 6 月 22 日
Fhj
Claudio
於 2025 年 6 月住了 2 晚
4/10 欠佳
David
伴侶同遊
2025 年 6 月 21 日
不滿:整潔度和住宿狀況
Air conditioning did not work
Unable to contact reception via phone
Walked to reception (separate building) to seek help - very rude receptionist, deliberately evasive.
All other staff super helpful and resolved issue with change of room, but only after continued to ask for help.
Paint peeling off ceiling of bathroom.
Very dated rooms. Bathrooms particularly poor.
Surprised at four star rating
David
於 2025 年 6 月住了 1 晚
8/10 不錯
Andrea
家人同遊
2025 年 6 月 21 日
讚好:設施服務和住宿狀況
Solid Hotel.
Andrea
於 2025 年 6 月住了 4 晚
10/10 優異
Elisa
家人同遊
2025 年 6 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing place
Elisa
於 2025 年 6 月住了 3 晚
8/10 不錯
Matthias Dennis
2025 年 6 月 18 日
Matthias Dennis
於 2025 年 6 月住了 4 晚
10/10 優異
Sascha
2025 年 6 月 18 日
Sascha
於 2025 年 6 月住了 3 晚
6/10 一般
Antonella
家人同遊
2025 年 6 月 17 日
不滿:整潔度
Scarsa pulizia mobili vecchi e nel nostro caso rotti, armadio con appendini ma nessun posto dove porre la biancheria, doccia rotta e sporca.
Antonella
於 2025 年 6 月住了 7 晚
2/10 很差
Martin
家人同遊
2025 年 6 月 17 日
不滿:整潔度、設施服務和住宿狀況
Staff were ok but completely didn’t get back to my request, hotel dated, unclean, shower was poor, wouldn’t stay again, very disappointed as my daughter loves Chelsea.
Martin
於 2025 年 6 月住了 1 晚
8/10 不錯
Mark
2025 年 6 月 17 日
Mark
於 2025 年 6 月住了 1 晚
4/10 欠佳
Joseph
家人同遊
2025 年 6 月 17 日
不滿:整潔度、職員與服務和住宿狀況
The ac didn’t work - no one helped us with our bags or arranging transport to the airport when we had to get there early. There was also marks on the wall next to the bed that looked like blood and the room was very small. Not like our usual 5 star experience at all.